Emily Truax in

Emily Truax

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Vice President of Customer Success at OpenGov Inc.
📍 San Francisco, California, United States

Emily is the Vice President of Customer Success at OpenGov, specializing in people development, SaaS strategy, and achieving client outcomes. With over seven years of prior leadership experience at Sprinklr, she brings a wealth of expertise to her role. She holds an MBA from Boston Universitys Questrom School of Business.

Outside of work, Emily is a mother, travel enthusiast, and runner. Her interests are diverse, including being an aspiring wine connoisseur, an avid podcast listener, a writer, and an amateur Italian speaker, reflecting a passion for continuous learning and new experiences.

A unique fact is that she authored a publication on creating a strategic measurement framework for digital communication efforts.

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Experience
8 Years
Current Role
Vice President of Customer Success
Job Level
Senior
Location
San Francisco, California, United States
Personality Overview

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Decision Approach
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Priorities

Topics Emily cares about

Customer Success
Leads the Customer Success organization at OpenGov and previously spent over seven years in various CS leadership roles at Sprinklr, demonstrating deep expertise in the field.
People Development
Lists people development as a core professional passion and has a track record of leading and growing large teams in the tech industry.
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Career

Work history

3-2026
Vice President of Customer Success
OpenGov Inc.
11-2024 - 3-2026
VP of Customer Success, Americas
Sprinklr
11-2023 - 11-2024
Regional Vice President of Customer Success
Sprinklr
4-2023 - 11-2023
Regional Director of Customer Success, Global Strategic Accounts
Sprinklr
1-2017 - 1-2019
Assistant Director of Social Media
Boston University
In the press

Media appearances

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Education
2016 - 2019
Master of Business Administration (M.B.A.)
Questrom School of Business, Boston University
Bachelor's Degree
Boston University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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