Emily Truax

Inspirer
DISC Type : id

Vice President of Customer Success at OpenGov Inc.

San Francisco, California, United States

Overview

Emily is the Vice President of Customer Success at OpenGov, specializing in people development, SaaS strategy, and achieving client outcomes. With over seven years of prior leadership experience at Sprinklr, she brings a wealth of expertise to her role. She holds an MBA from Boston Universitys Questrom School of Business.

Outside of work, Emily is a mother, travel enthusiast, and runner. Her interests are diverse, including being an aspiring wine connoisseur, an avid podcast listener, a writer, and an amateur Italian speaker, reflecting a passion for continuous learning and new experiences.

A unique fact is that she authored a publication on creating a strategic measurement framework for digital communication efforts.

Personality Overview

Charming & Persuasive

Confident & Optimistic

Fast Adopter

They usually prefer to drive the conversation.  They don’t mind taking a stand if they believe in something. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Customer Success
Leads the Customer Success organization at OpenGov and previously spent over seven years in various CS leadership roles at Sprinklr, demonstrating deep expertise in the field.
People Development
Lists people development as a core professional passion and has a track record of leading and growing large teams in the tech industry.
Modernizing Government
Expresses excitement about OpenGov's mission to help governments modernize finance and procurement, and deliver better outcomes for their communities.

Media Appearances

Emily has no verified media appearances

Work History

3-2026
Vice President of Customer Success at OpenGov Inc.
11-2024 - 3-2026
VP of Customer Success, Americas at Sprinklr
11-2023 - 11-2024
Regional Vice President of Customer Success at Sprinklr
4-2023 - 11-2023
Regional Director of Customer Success, Global Strategic Accounts at Sprinklr
1-2017 - 1-2019
Assistant Director of Social Media at Boston University

Education

2016 - 2019
Master of Business Administration (M.B.A.) from Questrom School of Business, Boston University
Bachelor's Degree from Boston University

More Information

Social Presence :

Prographics :

Exp : 8 Location : San Francisco, California, United States Job Level : Senior Designation : Vice President of Customer Success at OpenGov Inc.
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Insights For Selling To Emily

During A Call Or A Meeting

DO's

  • Clearly address the competitive aspects
  • Look like someone who is on top of their game
  • Keep your pitch focused on the impact but insert some anecdotes into it

DONT's

  • Don’t be very informal even if they are being so themselves
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emily is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Emily

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Emily move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Emily take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Emily

Personality Compatibility


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