Tina Landi

Initiator
DISC Type : Di

Sr. Director Technical Support at OpenGov Inc.

Denton, Texas, United States

Overview

Tina Landi is a Senior Director of Technical Support at OpenGov, focused on elevating customer care and optimizing support team operations. Described by colleagues as an exceptional motivator and leader, she has a proven record of improving performance metrics, including ticket resolution times and customer satisfaction.

She is passionate about creating a positive team environment and values genuine investment in people and culture. Tina actively listens to customers and finds the experience humbling, using these interactions to learn and foster new connections. She also shows a keen interest in professional development.

She was instrumental in creating the "Customer Engineering Associate" role at OpenGov to bridge the gap between Support and Engineering.

Personality Overview

Confident

Impact-Oriented

Conviction Driven

They don’t mind taking a stand if they believe in something.  They usually prefer to drive the conversation. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

Customer Experience
Her career has centered on improving how support teams operate and how customers experience service, achieving a 96% CSAT score in a previous role.
Team Leadership & Culture
She is described as an exceptional motivator and leader, and her posts highlight the importance of investing in people and celebrating a positive team culture.
Operational Efficiency
She has led efforts to simplify workflows and introduce automation, significantly cutting ticket resolution times and reducing backlogs.

Media Appearances

Tina has no verified media appearances

Work History

5-2025
Sr. Director Technical Support at OpenGov Inc.
8-2022 - 5-2025
Director of Customer Service at ResMan Property Management Software
7-2021 - 4-2022
Manager of Customer Support at ResMan Property Management Software
8-2020 - 7-2021
Assistant Manager of Customer Support at ResMan Property Management Software
3-2019 - 8-2020
Customer Support Specialist at ResMan Property Management Software

Education

Tina has no verified education history

More Information

Social Presence :

Prographics :

Exp : 30 Location : Denton, Texas, United States Job Level : Senior Designation : Sr. Director Technical Support at OpenGov Inc.
URL has been copied!

Insights For Selling To Tina

During A Call Or A Meeting

DO's

  • Look like someone who is on top of their game
  • Get them to a point where they are ready to bat for your product internally
  • Focus on the big picture and the strategic value of your product

DONT's

  • Don’t be very informal even if they are being so themselves
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tina is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Tina

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Tina move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Tina take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Tina

Personality Compatibility


Other OpenGov Inc. Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.