Emma Healy CMgr FCMI

Initiator
DISC Type : Di

Director, Account Management at Concentrix

United Kingdom

Overview

Emma is the Director of Account Management, EMEA at Concentrix, a global technology and services leader. She is a people-focused senior leader with extensive experience in customer operations and enterprise-wide transformation. She is a Fellow of the Chartered Management Institute and studied at Cranfield University.

Based on her professional activity, Emma is passionate about developing people and fostering a collaborative team environment. She frequently celebrates the successes of her colleagues and partners, emphasizing the importance of learning and growing together.

Unique fact: A recommendation praises her as a "brilliant leader" with "strong strategic acumen" and a passion for developing people across various sectors.

Personality Overview

Confident

Impact-Oriented

Conviction Driven

They don’t mind taking a stand if they believe in something.  They usually prefer to drive the conversation. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

People Development
Her profile highlights a track record of developing leadership capability and unlocking potential. A recommendation explicitly notes her passion for supporting and developing people.
Operational Transformation
She has a proven history of leading complex, multi-site operational transformations at companies like Asda and HSBC to drive performance and improve customer journeys.
Customer-Centric Strategy
Her experience includes deploying a Global NPS framework across 32 markets at HSBC and consistently driving high performance through customer-focused strategies.

Media Appearances

Emma has no verified media appearances

Work History

11-2025
Director, Account Management at Concentrix
6-2023 - 6-2025
Head of Strategy Execution and Engagement at Asda
9-2022 - 6-2023
Senior Service Managment, Strategy and Optimisation Manager at Asda
9-2018 - 9-2022
Global Senior Service Optimisation Manager at HSBC
8-2017 - 9-2018
Senior Multichannel Operations Manager, Mortgage & Protection at HSBC

Education

1-2023 - 12-2024
Level 7 (Masters Equivalent) from Cranfield University
10-2018 - 1-2019
Leading SAFe from Scaled Agile

More Information

Social Presence :

Prographics :

Exp : 9 Location : United Kingdom Job Level : Mid-senior Designation : Director, Account Management at Concentrix
URL has been copied!

Insights For Selling To Emma

During A Call Or A Meeting

DO's

  • Clearly address the competitive aspects
  • Refer to testimonials from well known people to highlight the value of your product
  • Look like someone who is on top of their game

DONT's

  • Don’t be very informal even if they are being so themselves
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emma is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Emma

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Emma move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Emma take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Emma

Personality Compatibility


Other Concentrix Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.