Emma Healy CMgr FCMI in

Emma Healy CMgr FCMI

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Director, Account Management at Concentrix
📍 United Kingdom

Emma is the Director of Account Management, EMEA at Concentrix, a global technology and services leader. She is a people-focused senior leader with extensive experience in customer operations and enterprise-wide transformation. She is a Fellow of the Chartered Management Institute and studied at Cranfield University.

Based on her professional activity, Emma is passionate about developing people and fostering a collaborative team environment. She frequently celebrates the successes of her colleagues and partners, emphasizing the importance of learning and growing together.

Unique fact: A recommendation praises her as a "brilliant leader" with "strong strategic acumen" and a passion for developing people across various sectors.

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Experience
9 Years
Current Role
Director, Account Management
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

How Emma shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Emma cares about

People Development
Her profile highlights a track record of developing leadership capability and unlocking potential. A recommendation explicitly notes her passion for supporting and developing people.
Operational Transformation
She has a proven history of leading complex, multi-site operational transformations at companies like Asda and HSBC to drive performance and improve customer journeys.
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Career

Work history

11-2025
Director, Account Management
Concentrix
6-2023 - 6-2025
Head of Strategy Execution and Engagement
Asda
9-2022 - 6-2023
Senior Service Managment, Strategy and Optimisation Manager
Asda
9-2018 - 9-2022
Global Senior Service Optimisation Manager
HSBC
8-2017 - 9-2018
Senior Multichannel Operations Manager, Mortgage & Protection
HSBC
In the press

Media appearances

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Education
1-2023 - 12-2024
Level 7 (Masters Equivalent)
Cranfield University
10-2018 - 1-2019
Leading SAFe
Scaled Agile
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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