Erica Titchener

Examiner
DISC Type : cs

Managing Director at AMS

Wallington, England, United Kingdom

Overview

Erica Titchener is the Managing Director for Consulting Services at AMS, leading teams across EMEA, UKI, and APAC. With over 19 years at the company, she specializes in helping clients navigate, select, and adopt talent technology. Colleagues describe her as dedicated, reliable, and extremely knowledgeable.

Originally an English major with a background as a writer and teacher, she transitioned into technology, demonstrating a belief in career path versatility. She champions the idea that diverse educational backgrounds are valuable in the tech space and encourages others to pursue careers in the field.

She once refuted a senior consultants claim that an English major could never be a Head of Technology by using her own career as a live example.

Personality Overview

Process Oriented

Overcautious

Status Quo Seeker

Being observant comes to them naturally.  The only way to convince them is by showing them examples and ample proof. They are always well-planned and adopt a systematic approach.

Topics They Care About

Talent Technology
An expert in the talent technology landscape, she advises clients on navigating complex solutions to solve business challenges and reduce organizational strain.
AI in Recruiting
Views Generative AI as a significant change for recruiters and advises organizations on adopting it with caution and clear parameters to drive better outcomes.
Workforce Agility
Promotes modern contingent labor programs as a key strategy to help organizations enhance scalability, control costs, and access diverse talent markets.

Media Appearances

Erica has no verified media appearances

Work History

7-2025
Managing Director at AMS
1-2018
Global Head of Technology and Analytics Consulting at AMS
7-2013
Resourcing Technologies - Lead Consultant at AMS
6-2016
Head of Technology Consulting - EMEA at Talent Collective

Education

9-1996 - 6-2000
BA from Florida State University
Education details unavailable from Florida State University

More Information

Social Presence :

Prographics :

Exp : 12 Location : Wallington, England, United Kingdom Job Level : Mid-senior Designation : Managing Director at AMS
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Insights For Selling To Erica

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Erica is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Erica

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Erica move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Erica take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Erica

Personality Compatibility


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