Fabricio Alves

Critic
DISC Type : C

Customer Business Support Manager LAC at SAP

São Paulo, São Paulo, Brazil

Overview

José Barbosa Junior is the Customer Business Support Manager for LAC at SAP, bringing over 20 years of experience in roles from systems analyst to sales support. He specializes in SAP services and training, holding an MBA from Pontifícia Universidade Católica do Rio Grande do Sul and a degree in Computer Science.

He is committed to continuous improvement, recently completing courses in Customer Service and Collaborative Leadership. José is an active member of SAPs Differently Abled Person (DAP) group and has an interest in the work of the Einstein Hospital Israelita.

Throughout his tenure at SAP, he has received multiple internal awards for his commitment, dedication, and quality of work.

Personality Overview

Precise

Critic

Objective Thinker

It is very likely that they will negotiate pricing or other important terms.  They like to take decisions independently and do not seek others' support often. They prefer to analyze logically and value objective facts over emotions.

Topics They Care About

Customer-centric Support
His career focus is on sales support and he recently completed a "Customer Service Leadership" certification, aligning with his new management role.
SAP Services
His profile lists a specialization in SAP Services, including consulting, training, and educational consulting, as a core area of his expertise.
Collaborative Leadership
He recently shared his completion of a course on "Collaborative Leadership", indicating a focus on modern team management styles.

Media Appearances

Fabricio has no verified media appearances

Work History

5-2024
Customer Business Support Manager LAC at SAP
6-2020 - 5-2024
Business Support Senior Specialist, CBS Americas – Sales Processing – LAC at SAP
5-2019 - 9-2021
Membro do DAP - Differently Abled Person at SAP
4-2006 - 5-2007
Consultor BW e InfoPak at HB Brasil
2-2001 - 4-2006
Analista de Sistemas at Accenture

Education

2020 - 2021
Master of Business Administration - MBA from Pontifícia Universidade Católica do Rio Grande do Sul
1998 - 2001
Ciência da Computação from Universidade Presbiteriana Mackenzie

More Information

Social Presence :

Prographics :

Exp : N/A Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Customer Business Support Manager LAC at SAP
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Insights For Selling To Fabricio

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Be ready to answer many clarity-seeking questions and requests for information
  • Don’t forget to mention how you compare to competition on both features and pricing

DONT's

  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don't give superficial answers, they are easily rattled by them
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Fabricio is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Fabricio

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Fabricio move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Fabricio take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Fabricio

Personality Compatibility


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