Fabricio Alves in

Fabricio Alves

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Customer Business Support Manager LAC at SAP
📍 São Paulo, São Paulo, Brazil

José Barbosa Junior is the Customer Business Support Manager for LAC at SAP, bringing over 20 years of experience in roles from systems analyst to sales support. He specializes in SAP services and training, holding an MBA from Pontifícia Universidade Católica do Rio Grande do Sul and a degree in Computer Science.

He is committed to continuous improvement, recently completing courses in Customer Service and Collaborative Leadership. José is an active member of SAPs Differently Abled Person (DAP) group and has an interest in the work of the Einstein Hospital Israelita.

Throughout his tenure at SAP, he has received multiple internal awards for his commitment, dedication, and quality of work.

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Current Role
Customer Business Support Manager LAC
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Decision Approach
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Priorities

Topics Fabricio cares about

Customer-centric Support
His career focus is on sales support and he recently completed a "Customer Service Leadership" certification, aligning with his new management role.
SAP Services
His profile lists a specialization in SAP Services, including consulting, training, and educational consulting, as a core area of his expertise.
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Career

Work history

5-2024
Customer Business Support Manager LAC
SAP
6-2020 - 5-2024
Business Support Senior Specialist, CBS Americas – Sales Processing – LAC
SAP
5-2019 - 9-2021
Membro do DAP - Differently Abled Person
SAP
4-2006 - 5-2007
Consultor BW e InfoPak
HB Brasil
2-2001 - 4-2006
Analista de Sistemas
Accenture
In the press

Media appearances

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Education
2020 - 2021
Master of Business Administration - MBA
Pontifícia Universidade Católica do Rio Grande do Sul
1998 - 2001
Ciência da Computação
Universidade Presbiteriana Mackenzie
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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