Fathima Zeba

Senior Engineer / Change and Problem Manager-ITSM at HARMAN India

📍 Bengaluru, Karnataka, India

Fathima is an IT Service Management professional and Senior Engineer at HARMAN India. With a background at Hewlett Packard Enterprise and IBM, she is certified in ITIL(V4) and CCNA, specializing in incident, change, problem, and project management for enterprise systems.

Fathima took a dedicated career break to relocate to the USA, where she focused on full-time parenting. This period highlights her commitment to family before she successfully re-entered the technology sector, bringing her valuable experience and a renewed perspective to her senior role.

Unique Fact: She has direct experience managing GMS Synergy and ProLiant server hardware.

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Current Role

Senior Engineer / Change and Problem Manager-ITSM

Location

Bengaluru, Karnataka, India

Personality Overview

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Priorities

Topics Fathima cares about

IT Service Management

Her entire career is focused on ITSM principles, with deep expertise in incident, change, and problem management as an ITIL v4 certified professional.

Project Coordination

A core skill demonstrated throughout her career, including managing SCCM projects and coordinating IT infrastructure support initiatives at companies like IBM.

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Career

Work history

8-2024

Senior Engineer / Change and Problem Manager-ITSM

HARMAN India

5-2023 - 8-2024

ITSM-Information Technology Service Management Consultant/Project Management.

Hewlett Packard Enterprise

9-2022 - 11-2022

Executive-IT infrastructure Support / System Administrator.

Quess Corp Limited

2-2017 - 2-2022

Relocation

Career Break

12-2012 - 1-2017

SCCM Project Coordinator/ Application Support Analyst (CTS) and Incident management.

IBM

In the press

Media appearances

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Education

Fathima has no verified education history

Social presence

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Ekta Jayswal

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