Felix Natschinski

Questioner
DISC Type : c

Head of Customer Relationship Management (CRM) at KPMG

Berlin Metropolitan Area, Germany

Overview

Felix Natschinski is the Head of KPMGs Data & Analytics and CRM departments in Germany. He excels at building data programs from scratch, focusing on Voice of Customer and stakeholder management. Colleagues describe him as motivated and detail-oriented, and he holds both a Bachelors and a Masters from HTW Berlin.

Felix is passionate about fostering international cooperation and developing people. He channels this passion by serving as an external university lecturer, teaching strategic and international management. This dual role allows him to bridge his corporate leadership experience with his dedication to mentorship and academia.

He personally developed and built an innovative online survey unit that now supports KPMGs complex projects globally.

Personality Overview

Cautious & Analytical

Value Seeker

Systematic

It is quite likely of them to ask for pricing or other concessions.  They prefer to fully evaluate every situation. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

International Collaboration
States that his "heart beats for international cooperation" and frequently posts about his work with global teams and international best practice communities at KPMG.
Data & Analytics
He leads the Data & Analytics department at KPMG, building programs and teams from the ground up to create data-driven insights for partners.
Customer Experience
He recently organized and led an international workshop for the KPMG Client Insights Community, focusing specifically on trends in CX methodology and technology.

Media Appearances

Felix Natschinski – KPMG. Featured in KPMG (surveys.kpmg.de)

See Now

Work History

4-2024
Head of Customer Relationship Management (CRM) at KPMG
4-2023
External Lecturer at Hochschule für Technik und Wirtschaft Berlin
3-2021 - 1-2024
External Lecturer at Hochschule Fresenius
10-2020
Head of Data & Analytics Department at KPMG
7-2015
Head of Survey Support at KPMG

Education

2005 - 2007
Master of Arts from Hochschule für Technik und Wirtschaft Berlin
2002 - 2005
Bachelor of Arts from Hochschule für Technik und Wirtschaft Berlin

More Information

Social Presence :

Prographics :

Exp : 21 Location : Berlin Metropolitan Area, Germany Job Level : Mid-senior Designation : Head of Customer Relationship Management (CRM) at KPMG
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Insights For Selling To Felix

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Back up any claims with data and numbers
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Felix is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Felix

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Felix move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Felix take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Felix

Personality Compatibility


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