Florian Pepin

Enthusiast
DISC Type : i

Restaurant General Manager at Esperanza, Auberge Resorts Collection

San José del Cabo, Baja California Sur, Mexico

Overview

Florian Pepin is a seasoned Restaurant General Manager at Esperanza, Auberge Resorts Collection, with a career spanning luxury brands like Grand Velas and Ritz-Carlton. A graduate of Ecole Hôtelière de Provence, he has specialized expertise in fine dining operations and was notably a MICROS software champion, managing purchasing and system improvements.

His career began as a student waiter in the south of France, a journey that took him to a Paul Bocuse restaurant in Florida and ultimately to Los Cabos, Mexico. This international path highlights a passion for travel, diverse cultures, and the art of hospitality, reflecting a deep commitment to his craft.

Unique fact: He had the distinct experience of working at a restaurant by the world-renowned chef Paul Bocuse early in his career.

Personality Overview

Story Driven

Amiable & Agreeable

Non-Confrontational

Unlike D or C types, they are convinced more by stories and testimonials.  They prefer to build relationships rather than staying totally transactional. They agree with others often, so exercise caution when relying on their word.

Topics They Care About

Exquisite Dining
Managed a fine dining restaurant by a two-Michelin-star chef and is praised by guests for ensuring an "absolutely exquisite" dining experience.
Luxury Hospitality
His career is built within premier brands, including Auberge Resorts, Grand Velas, and Zadún, a Ritz-Carlton Reserve, focusing on high-end guest experiences.
Restaurant Technology
Served as the MICROS software champion for a Ritz-Carlton Reserve property, demonstrating proficiency in restaurant management systems and operational improvements.

Media Appearances

Florian has no verified media appearances

Work History

7-2025
Restaurant General Manager at Esperanza, Auberge Resorts Collection
10-2022 - 7-2025
Restaurant Manager at Grand Velas Los Cabos
7-2019 - 10-2022
Assistant Restaurant Manager at Zadún, a Ritz-Carlton Reserve
12-2017 - 6-2019
Food And Beverage Supervisor at Westin Hotels & Resorts
5-2017 - 12-2017
Food And Beverage Supervisor at Sheraton Hotels & Resorts

Education

7-2008 - 5-2010
Technical degree from Ecole Hôtelière de Provence

More Information

Social Presence :

Prographics :

Exp : 12 Location : San José del Cabo, Baja California Sur, Mexico Job Level : Senior Designation : Restaurant General Manager at Esperanza, Auberge Resorts Collection
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Insights For Selling To Florian

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Ask them how their day is going or exchange some other pleasantries
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Florian is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Florian

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Florian move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Florian take some risk or not?

  • They can take some low-probability risks if needed.

You And Florian

Personality Compatibility


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