Gabriel Arrarás

Energizer
DISC Type : I

Sr. Director, Customer Support and Experience Enablement at ServiceCore

Wheat Ridge, Colorado, United States

Overview

Gabriel is a senior director at ServiceCore, specializing in CX systems and AI strategy. With over six years in SaaS support, he excels at designing scalable infrastructure and using AI-powered tools to improve customer outcomes. He studied International Relations at Florida International University.

His background includes business writing for an environmental non-profit and managing real estate operations in Puerto Rico, suggesting a diverse range of interests outside of tech. He is focused on operational efficiency and data-driven decision making in his professional life.

Unique fact: Gabriel built and led the entire Implementation team at ServiceCore from the ground up, onboarding over 300 accounts himself.

Personality Overview

Believer

Imaginative

Informal

They are really good at seeing what the long-term impacts of their decisions could be.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

AI in Customer Support
He specializes in integrating AI-powered tools for bot deflection, automated quality assurance, and agent assistance to enhance customer support systems.
Scaling CX Systems
Focuses on architecting entire support ecosystems, including Zendesk infrastructure and workflows, to ensure they are efficient and scalable.
Data-Driven Decisions
He builds deep reporting frameworks and analyzes metrics like CSAT/NPS and customer sentiment to guide strategic choices in his department.

Media Appearances

Gabriel has no verified media appearances

Work History

12-2025
Sr. Director, Customer Support and Experience Enablement at ServiceCore
5-2022 - 12-2025
Director of Customer Support at ServiceCore
9-2019 - 5-2022
Senior Implementation Manager at ServiceCore
11-2016 - 4-2019
Property Manager at Triple A&R Capital Investment
9-2015 - 9-2016
Business Writer at PaintCare

Education

International Relations from Florida International University

More Information

Social Presence :

Prographics :

Exp : 11 Location : Wheat Ridge, Colorado, United States Job Level : Senior Designation : Sr. Director, Customer Support and Experience Enablement at ServiceCore
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Insights For Selling To Gabriel

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Talk about their team and how your product will help them do things better and easier
  • Share some stories about how you you have helped people in similar positions succeed

DONT's

  • Don’t assume a yes just because they have not said no
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gabriel is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Gabriel

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Gabriel move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Gabriel take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Gabriel

Personality Compatibility


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