Gabriel Arrarás in

Gabriel Arrarás

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Sr. Director, Customer Support and Experience Enablement at ServiceCore
📍 Wheat Ridge, Colorado, United States

Gabriel is a senior director at ServiceCore, specializing in CX systems and AI strategy. With over six years in SaaS support, he excels at designing scalable infrastructure and using AI-powered tools to improve customer outcomes. He studied International Relations at Florida International University.

His background includes business writing for an environmental non-profit and managing real estate operations in Puerto Rico, suggesting a diverse range of interests outside of tech. He is focused on operational efficiency and data-driven decision making in his professional life.

Unique fact: Gabriel built and led the entire Implementation team at ServiceCore from the ground up, onboarding over 300 accounts himself.

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Experience
11 Years
Current Role
Sr. Director, Customer Support and Experience Enablement
Job Level
Senior
Location
Wheat Ridge, Colorado, United States
Personality Overview

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Priorities

Topics Gabriel cares about

AI in Customer Support
He specializes in integrating AI-powered tools for bot deflection, automated quality assurance, and agent assistance to enhance customer support systems.
Scaling CX Systems
Focuses on architecting entire support ecosystems, including Zendesk infrastructure and workflows, to ensure they are efficient and scalable.
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Career

Work history

12-2025
Sr. Director, Customer Support and Experience Enablement
ServiceCore
5-2022 - 12-2025
Director of Customer Support
ServiceCore
9-2019 - 5-2022
Senior Implementation Manager
ServiceCore
11-2016 - 4-2019
Property Manager
Triple A&R Capital Investment
9-2015 - 9-2016
Business Writer
PaintCare
In the press

Media appearances

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Education
International Relations
Florida International University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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