Gabriela is a Customer Experience Manager at Loggi, specializing in fostering customer-centric cultures and enhancing operational efficiency. She has extensive experience in managing digital channels, phone, and social media, driving continuous improvement projects.
Her academic background includes an MBA from Insper Instituto de Ensino e Pesquis and a degree in Propaganda e Marketing from ESPM Escola Superior de Propaganda e Marketing.
She frequently posts about the pride she takes in team achievements and successful collaborations in customer experience.
Gabriela Cavalheiro Lumare
Customer Experience Manager at Loggi
São Paulo, São Paulo, Brazil
Overview
Topics They Care About
Customer Experience
Gabriela's primary professional focus is on building better customer experiences and achieving high satisfaction levels, as highlighted in her role and posts.
Digital Channels
She has extensive experience with digital channels, phone, and social media, including continuous improvement projects and product squads.
Team Collaboration
Gabriela frequently expresses pride in team achievements and the importance of collaborative work for successful outcomes.
Media Appearances
Gabriela has no verified media appearances
Work History
1-2019
Customer Experience Manager at Loggi
7-2016 - 12-2018
Product Manager at Groupon
2-2012 - 6-2016
Quality Assurance Manager at Groupon
1-2011 - 1-2012
Merchant Center Senior Analyst at Groupon
6-2010 - 12-2010
Customer Relationship Analyst at EC Comunicação
4-2010 - 6-2010
Customer Relationship Analyst at The Group Comunicação | WPI
1-2008 - 12-2008
Customer Relationship Analyst at Rede Globo
6-2006 - 12-2007
Government Relationship Analyst at Amcham-Brasil
Education
2017 - 2018
Master of Business Administration (MBA) from Insper Instituto de Ensino e Pesquisa
2005 - 2008
Bacharelado em comunicação social com ênfase em Propaganda e Marketing from ESPM Escola Superior de Propaganda e Marketing
More Information
Social Presence :
Prographics :
Exp : N/A
Location : São Paulo, São Paulo, Brazil
Job Level : N/A
Designation : Customer Experience Manager at Loggi
