Gabriella Nunes da Costa

Gabriella is a Debt Collection Consultant at Carrefour Bank with a focus on CRM strategy. Educated at UFSCar with a Masters in Economics, she recently led an award-winning project leveraging artificial intelligence for personalized customer collections, showcasing her expertise in innovative financial technologies.

Outside of her primary role, Gabriella is committed to continuous learning and global networking. She recently achieved a personal goal by completing an international certification in Advanced Topics in Business Strategy at the University of La Verne in California, an experience she described as a dream come true.

Her artificial intelligence project for personalized debt collection won gold in the "Excellence in Customer Management: Retention" category at the CMS Best Performance awards.