Gabriella Nunes da Costa

Researcher
DISC Type : Cs

Consultor de CRM at Banco Carrefour

Osasco, São Paulo, Brazil

Overview

Gabriella is a Debt Collection Consultant at Carrefour Bank with a focus on CRM strategy. Educated at UFSCar with a Masters in Economics, she recently led an award-winning project leveraging artificial intelligence for personalized customer collections, showcasing her expertise in innovative financial technologies.

Outside of her primary role, Gabriella is committed to continuous learning and global networking. She recently achieved a personal goal by completing an international certification in Advanced Topics in Business Strategy at the University of La Verne in California, an experience she described as a dream come true.

Her artificial intelligence project for personalized debt collection won gold in the "Excellence in Customer Management: Retention" category at the CMS Best Performance awards.

Personality Overview

Soft Communicator

Cost Conscious

ROI Seeker

The only way to convince them is by showing them examples and ample proof.  Being observant comes to them naturally. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

AI in Collections
Led an award-winning project with Monest using artificial intelligence for personalized and optimized debt collection strategies at Carrefour Bank.
Customer Retention
Her work and recent award in "Excellence in Customer Management: Retention" highlights her focus on strategic customer relationship management and retention.
Economic Research
Has co-authored and published academic research on economic topics, including the nutritional situation and food supply in Brazil.

Media Appearances

Gabriella has no verified media appearances

Work History

8-2025
Consultor de CRM at Banco Carrefour
2-2025 - 7-2025
Especialista de Estratégia de Cobrança at iFood
7-2022 - 5-2025
Debt Collection Consultant at Banco Carrefour
6-2021 - 6-2022
Sr Debt Collection Analyst at Banco Carrefour
7-2019 - 6-2021
Debt Collection Analyst at Banco Carrefour

Education

2016 - 2018
Master's Degree in Economics from UFSCar - Alumni
2012 - 2015
Bachelor in Economics Science from UFSCar - Alumni

More Information

Social Presence :

Prographics :

Exp : 7 Location : Osasco, São Paulo, Brazil Job Level : N/A Designation : Consultor de CRM at Banco Carrefour
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Insights For Selling To Gabriella

During A Call Or A Meeting

DO's

  • Use phrases like 'results based on data', 'measurable proof', 'X% growth' etc.
  • When following up with them, expect slowness; use questions to engage them, preferably over email.
  • Use a presentation with information before getting into a live product walkthrough

DONT's

  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Give it some time before you try to build rapport and a relationship, it doesn't come to them naturally

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gabriella is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Gabriella

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Gabriella move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Gabriella take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Gabriella

Personality Compatibility


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