Gail Horwood in

Gail Horwood

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Chief Marketing and Customer Experience Officer, Innovative Medicines, US at Novartis
📍 New York City Metropolitan Area, United States

Gail Horwood is the Chief Marketing and Customer Experience Officer for Innovative Medicines at Novartis US, where she leads the modernization of the customer experience. A pioneer in digital marketing, she has held leadership roles at Kellogg, Johnson & Johnson, and Time Inc. , and holds a BA from Colby College.

Outside of work, Gail is a self-described student of consumer behavior. The provided data indicates she is a proud parent and her undergraduate studies included extensive travel abroad to Mexico, Russia, England, and Italy, suggesting a passion for exploring different cultures.

Unique fact: Gail was a founder and the editor-in-chief of the award-winning food website Epicurious. com.

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Experience
19 Years
Current Role
Chief Marketing and Customer Experience Officer, Innovative Medicines, US
Job Level
Leadership
Location
New York City Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Gail cares about

Digital Transformation
Her career is defined by leading digital marketing and e-commerce transformations at major global brands like Johnson & Johnson, Kellogg, and now Novartis.
Customer Experience
Her current and previous titles explicitly focus on consumer and customer experience, aiming to unify and modernize how brands interact with people.
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Career

Work history

11-2021
Chief Marketing and Customer Experience Officer, Innovative Medicines, US
Novartis
6-2021 - 11-2021
Chief Experience Officer and Head of Digital Customer Engagement, US Pharma
Novartis
1-2019 - 6-2021
Chief Marketing Officer, North America
Kellogg Company
1-2017 - 12-2018
SVP, Integrated Marketing
Kellogg Company
9-2010 - 1-2017
VP, Worldwide Digital Strategy
Johnson & Johnson Consumer Companies
In the press

Media appearances

Novartis' chief marketing officer on the drugmaker's Super Bowl ad debut. Featured in Campaign Asia
See now
Executive Profile | Novartis AG | Gail Glickman Horwood. Featured in Boardroom Insiders
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Education
2020 - 2021
Education details unavailable
Institute for Real Growth
BA
Colby College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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