Gavin Phillips

Observer
DISC Type : ci

Chief Operating Officer - UK at IWG plc

London, England, United Kingdom

Overview

Gavin Phillips is the UK Chief Operating Officer at IWG plc, a global leader in flexible workspaces. He leverages his extensive real estate experience from JLL and an Executive MBA from the University of Oxford to drive the UK business. His focus includes P&L improvement and strategic growth.

He is passionate about fostering community and individual growth within his teams. His recent initiatives show a strong focus on enhancing the customer experience through partnerships, including a significant focus on workplace wellness by providing access to thousands of gyms and fitness centers.

He was invited to speak for a second consecutive year at PropTech Connect, Europes largest real estate event.

Personality Overview

Curious

Value Driven

Example Seeker

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They ask a lot of questions and rely heavily on information and collaterals. They are generally strong communicators and are not easy to convince.

Topics They Care About

Hybrid Work Models
As COO of a leading flexible workspace provider, he frequently discusses and promotes the benefits of hybrid and flexible working arrangements for modern businesses.
PropTech Innovation
He is a recurring speaker at PropTech Connect, Europe's largest real estate event, highlighting his active engagement with technology's role in shaping the industry's future.
Workplace Wellness
He has been instrumental in evolving IWG's offerings to include a world-leading wellness program, demonstrating a commitment to supporting customer health and performance.

Media Appearances

Gavin has no verified media appearances

Work History

11-2023
Chief Operating Officer - UK at IWG plc
12-2020 - 1-2024
Regional Vice President - Benelux at IWG plc
4-2019 - 12-2020
Head of Flexible Space and Urban Ecosystems, Asia Pacific at JLL
1-2018 - 5-2019
Executive Director - Enterprise Strategy and Innovation, Asia Pacific at JLL
12-2017 - 2-2018
Director, Head of Workplace Strategy - Aus/NZ at JLL

Education

Executive MBA from University of Oxford

More Information

Social Presence :

Prographics :

Exp : 12 Location : London, England, United Kingdom Job Level : Leadership Designation : Chief Operating Officer - UK at IWG plc
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Insights For Selling To Gavin

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Share testimonials from known people and give multiple examples of product value
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gavin is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Gavin

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Gavin move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Gavin take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Gavin

Personality Compatibility


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