George Hamm

Pioneer
DISC Type : DSI

Director Client & Revenue Retention at Expedient

Charlotte, North Carolina, United States

Overview

George Hamm is the Director of Client & Revenue Retention at Expedient, specializing in building customer success teams that drive measurable retention and revenue growth. He focuses on designing and scaling programs across the complete customer lifecycle. People who have worked with him describe him as a professional, insightful, and natural leader.

Personality Overview

Dynamic But Sincere

Driven But Considerate

Decisive But Friendly

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  If they are convinced, they can become very strong champions for your product They have the unique ability to win both love and respect from their team (or outsiders)

Topics They Care About

Customer Success Strategy
His career is focused on building and scaling customer success programs that enhance client experiences and drive business growth, as seen in his roles at Expedient, DataBank, and Flexential.
Revenue & Retention
He leads national revenue and client retention initiatives, implementing strategies to optimize customer satisfaction and revenue generation for his company.
Leadership & Mentoring
Serves as a coach and mentor for aspiring customer success leaders at Catalyst Software and is consistently described by colleagues as a strong leader and coach.

Media Appearances

George has no verified media appearances

Work History

4-2025
Director Client & Revenue Retention at Expedient
12-2023
Founder at PeakSuccess Partners
12-2022 - 3-2025
Director of Customer Success at DataBank
9-2022
Customer Success Coach and Mentor at Catalyst Software
1-2018 - 11-2022
Sr. Director of Customer Success at Flexential

Education

2012 - 2016
Bachelor of Arts - BA from Belmont Abbey College
1988 - 1990
Business from State University of New York at Delhi

More Information

Social Presence :

Prographics :

Exp : 25 Location : Charlotte, North Carolina, United States Job Level : Mid-senior Designation : Director Client & Revenue Retention at Expedient
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Insights For Selling To George

During A Call Or A Meeting

DO's

  • During followups, use calls or text if needed, they should be fine
  • Ask them for a lunch or coffee once some rapport has been established
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.

DONT's

  • Don’t be very informal during the early interactions even if they are being so themselves
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with George is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from George

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will George move?

  • They are generally fast movers and can take quick decisions
  • Can George take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And George

Personality Compatibility


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