Gilberto Cunha

Activist
DISC Type : Cd

Operations Manager - Customer Experience at Nubank

São Paulo, São Paulo, Brazil

Overview

Gilberto has no verified overview

Personality Overview

Meticulous

Logical And Quick

Observative

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They can be nudged to make faster decisions by offering what they value. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Gilberto has no verified topics they care about

Media Appearances

Gilberto has no verified media appearances

Work History

6-2023
Operations Manager - Customer Experience at Nubank
2-2022 - 6-2023
CX Manager - Collections. at Nubank
3-2019 - 2-2022
Coordenador de cobrança at Via
10-2015 - 10-2018
Gestor de Operações de Cobrança at Carrefour Brasil
10-2011 - 10-2015
Gerente de Operações e Relacionamento at Orbitall Processadora de Cartões

Education

2009 - 2009
Master of Business Administration (MBA) from UC Irvine
2006 - 2008
Master of Business Administration (MBA) from FGV - Fundação Getulio Vargas

More Information

Social Presence :

Prographics :

Exp : 21 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Operations Manager - Customer Experience at Nubank
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Insights For Selling To Gilberto

During A Call Or A Meeting

DO's

  • Highlight the competitive differentiation of your product
  • Make sure that you you respond to any queries from them quickly
  • Be crisp while making the pitch

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Don’t try to be an alpha salesperson, give them equal space
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gilberto is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Gilberto

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Gilberto move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Gilberto take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Gilberto

Personality Compatibility


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