Gilberto Cunha in

Gilberto Cunha

Activist · DISC type Cd
Operations Manager - Customer Experience at Nubank
📍 São Paulo, São Paulo, Brazil

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
21 Years
Current Role
Operations Manager - Customer Experience
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Gilberto shows up

Meticulous
Logical And Quick
Observative

They focus on objectivity in a pitch and pay little attention to bells and whistles. They can be nudged to make faster decisions by offering what they value. They don’t always try to control the conversation but neither do they like yielding it fully.

Priorities

Topics Gilberto cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

6-2023
Operations Manager - Customer Experience
Nubank
2-2022 - 6-2023
CX Manager - Collections.
Nubank
3-2019 - 2-2022
Coordenador de cobrança
Via
10-2015 - 10-2018
Gestor de Operações de Cobrança
Carrefour Brasil
10-2011 - 10-2015
Gerente de Operações e Relacionamento
Orbitall Processadora de Cartões
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2009 - 2009
Master of Business Administration (MBA)
UC Irvine
2006 - 2008
Master of Business Administration (MBA)
FGV - Fundação Getulio Vargas
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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