Giovanni Cravanzola in

Giovanni Cravanzola

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Head of Customer Experience and Digital at Centrica
📍 London, England, United Kingdom

Giovanni Cravanzola is a data-driven director with a track record in digital transformation and customer engagement across the energy, finance, and telecom sectors. He specializes in building and leading large teams to enhance customer experience and drive sales, currently leading this function at Centrica for British Gas.

Outside of his corporate roles, Giovanni is a dedicated runner, having completed the London Marathon in 2023 while fundraising for charity. He is passionate about the power of face-to-face collaboration and is fluent in English, Italian, and French, with an educational background in Management Engineering from Politecnico di Torino.

Unique fact: He has a distinct passion for building entire functions from scratch and has done so multiple times, including setting up the "Next Best Action" personalization team at British Gas.

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Experience
20 Years
Current Role
Head of Customer Experience and Digital
Job Level
Mid-senior
Location
London, England, United Kingdom
Personality Overview

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Priorities

Topics Giovanni cares about

Digital Transformation
He is currently leading the transformation of British Gas into a digital-first energy supplier, a core theme throughout his recent career.
Customer Experience
His current title and previous roles are centered on owning and improving the end-to-end customer journey and using data to personalize interactions.
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Career

Work history

10-2020
Head of Customer Experience and Digital
Centrica
12-2016 - 10-2020
Head of Customer Value Management
British Gas
3-2014 - 12-2016
Head of Next Best Action
British Gas
5-2012 - 2-2014
Head of Commercial Innovation
Lloyds Banking Group
9-2011 - 4-2012
Head of Prepay Customer Value Management
Vodafone
In the press

Media appearances

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Education
1990 - 1995
Education details unavailable
Politecnico di Torino
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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