Glenn Ewing

Examiner
DISC Type : sc

Head Of Customer Services SE at EDF Energy

Eastbourne, England, United Kingdom

Overview

Glenn Ewing is a long-serving Senior Manager at EDF (UK), where he oversees operational communications and customer data quality. He has an extensive 30-year history with the company, having progressed from a temporary advisor to a senior leadership position. He has recently obtained certifications in Agile methodologies to enhance his skills.

Glenn has previously been involved in corporate social responsibility efforts, such as leading a significant Christmas charity raffle for Marie Curie, EDF Energys charity partner, to support the local community.

He celebrated his 30th anniversary at EDF, a remarkable journey that began with a three-month contract as a phone advisor.

Personality Overview

Process Oriented

Status Quo Seeker

Overcautious

Being observant comes to them naturally.  They are always well-planned and adopt a systematic approach. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Customer Data Quality
His current role as Senior Manager directly involves ensuring the quality and integrity of customer data at EDF.
Agile Methodologies
He recently completed foundational courses in Agile, including "Agile Product Owner Role" and "Building Your Agile Team, " indicating a current professional interest.
Operational Excellence
His focus on operational communications and previous role as Head of Customer Services highlight a commitment to efficient and effective business processes.

Media Appearances

Glenn has no verified media appearances

Work History

Head Of Customer Services SE at EDF Energy
1-2021
Senior Manager of Operational Communications and Customer Data Quality at EDF (UK)

Education

Glenn has no verified education history

More Information

Social Presence :

Prographics :

Exp : 4 Location : Eastbourne, England, United Kingdom Job Level : Mid-senior Designation : Head Of Customer Services SE at EDF Energy
URL has been copied!

Insights For Selling To Glenn

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be slow and cautious, encourage them to ask more questions
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Glenn is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Glenn

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Glenn move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Glenn take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Glenn

Personality Compatibility


Other EDF Energy Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.