Grace Keyes

Questioner
DISC Type : c

VP, Strategy & Operations at Dynatrace

Chapel Hill, North Carolina, United States

Overview

Grace is the VP of Strategy & Operations at Dynatrace, focusing on the intersection of people, process, and technology. Her background includes senior roles at Akamai and CoreLogic, demonstrating expertise in programs, operations, and product management. She is also a Certified ScrumMaster.

Grace recently started her executive role at Dynatrace, describing herself as "thrilled to embark on this new chapter. "

Personality Overview

Cautious & Analytical

Value Seeker

Not Easily Convinced

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  It is quite likely of them to ask for pricing or other concessions. They prefer to fully evaluate every situation.

Topics They Care About

Strategy & Operations
Her entire career, including current and past senior roles at Dynatrace and Akamai, has been focused on leading strategy and operations for major technology companies.
People, Process, Technology
This is her stated professional mantra, as seen in her headline, indicating her core approach to solving business challenges and driving solutions.
Agile Methodologies
She holds a certification as a Certified ScrumMaster (CSM), showing a foundational knowledge of agile frameworks for managing complex projects.

Media Appearances

Grace has no verified media appearances

Work History

1-2025
VP, Strategy & Operations at Dynatrace
11-2021 - 1-2025
Sr. Director, Programs & Operations; Chief of Staff at Akamai Technologies
5-2019 - 10-2021
Principal, Product Management at CoreLogic
8-2016 - 5-2019
Director of Data Management at EMS Management & Consultants, Inc.
11-2014 - 6-2016
Business Development Manager at ettain group

Education

Bachelor of Science (B.S.) from Appalachian State University

More Information

Social Presence :

Prographics :

Exp : 10 Location : Chapel Hill, North Carolina, United States Job Level : Senior Designation : VP, Strategy & Operations at Dynatrace
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Insights For Selling To Grace

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Grace is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Grace

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Grace move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Grace take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Grace

Personality Compatibility


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