Graham Bell

Energizer
DISC Type : I

Customer Transition Manager at Business Stream

Perth, Scotland, United Kingdom

Overview

Graham is a conscientious manager with over 29 years of experience in the Financial Services and Utilities industries. In his role at Business Stream, he uses his proven leadership skills to manage, develop, and monitor teams to successfully achieve objectives in high-pressure environments.

He has a keen interest in both customer needs and staff welfare. In a previous role, he successfully established a 24/7 Out of Hours operation to provide continuous support for key clients.

Personality Overview

Believer

Enthusiastic

Informal

They excel at seeing the bigger picture, and the long-term impact of their decisions.  They are people oriented, friendly and like creating new connections. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Customer Transitions
His current title and recent job change highlight his professional focus on managing and streamlining the customer transition process.
Team Leadership
His experience consistently emphasizes managing, developing, and motivating staff to create a positive, customer-focused culture.
24/7 Customer Support
He successfully set up an 'Out of Hours' operation from scratch at a previous company, showing a commitment to continuous service delivery.

Media Appearances

Graham has no verified media appearances

Work History

3-2022
Customer Transition Manager at Business Stream
12-2017 - 2-2022
Group Customer Services Manager at Castle Water
1-2016 - 8-2017
New Business Manager at Alliance Trust Savings
4-2015 - 12-2015
Career Break at Career Break
1-2014 - 3-2015
Assistant Manager at BNP Paribas

Education

1983 - 1988
Education details unavailable from Berwickshire High School, Duns

More Information

Social Presence :

Prographics :

Exp : 33 Location : Perth, Scotland, United Kingdom Job Level : Middle Designation : Customer Transition Manager at Business Stream
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Insights For Selling To Graham

During A Call Or A Meeting

DO's

  • Do some small talk, ask them how things are going on their side
  • Invite them for a lunch or a drink/coffee
  • Talk about their team and how your product will help them do things better and easier

DONT's

  • Don’t assume a yes just because they have not said no
  • Avoid cutting into their flow
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Graham is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Graham

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Graham move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Graham take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Graham

Personality Compatibility


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