Graham Woods

Observer
DISC Type : ic

Director of IT Demand & Delivery at ISS Facility Services UK

Horndean, England, United Kingdom

Overview

Graham Woods is the Director of IT Demand & Delivery at ISS Facility Services UK, where he has progressed through several technology-focused roles. He is responsible for defining and governing IT demand and aligning technology roadmaps with business strategy. He completed an Advanced Leadership Programme at Henley Business School.



He recently stated that AIs role is not as a standalone tool, but to "enhance what we already have, to drive value and add innovation. "

Personality Overview

Example Seeker

Value Driven

Curious

They often ask many questions and rely heavily on information and documentation.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

AI Implementation
Publicly stated that AI should be used to enhance existing systems and drive value, rather than being a tool on its own.
RPA Development
Actively recruiting for Robotic Process Automation developers to support process improvement projects across the business.
Technology Roadmaps
His role involves working with business units and clients to establish functional technology roadmaps aligned with overall strategy.

Media Appearances

Graham has no verified media appearances

Work History

1-2025
Director of IT Demand & Delivery at ISS Facility Services UK
4-2018 - 2-2025
UK Head of Technology Solutions & BI at ISS Facility Services UK
6-2015 - 4-2018
Business Systems Manager at ISS UK
7-2006 - 6-2015
IT Project Manager at ISS UK
5-1998 - 7-2006
IT Operations Manager at ISS Coflex

Education

2015 - 2015
Advanced Leadership Programme from Henley Business School
2010 - 2012
Post Graduate Diploma from Edexcel

More Information

Social Presence :

Prographics :

Exp : 31 Location : Horndean, England, United Kingdom Job Level : Mid-senior Designation : Director of IT Demand & Delivery at ISS Facility Services UK
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Insights For Selling To Graham

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Share testimonials from known people and give multiple examples of product value
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Graham is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Graham

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Graham move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Graham take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Graham

Personality Compatibility


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