Grant McLaren

Energizer
DISC Type : I

Head of Front Office (Customer Service) at Castle Water

Kinross, Scotland, United Kingdom

Overview

Grant McLaren is the Head of Front Office for Customer Service at Castle Water, where he has progressed from a Team Leader role. His career is rooted in customer advocacy, with extensive experience from Lloyds Banking Group. He holds an HNC from the University of Dundee.

His unique expertise lies in providing empathetic support to vulnerable customers, including those experiencing bereavement or serious illness, developed during his time as a "Moments of truth Advisor".

Personality Overview

Relationship Oriented

Believer

Enthusiastic

They are friendly, approachable and love to make new connections.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are really good at seeing what the long-term impacts of their decisions could be.

Topics They Care About

Customer Experience
Has built a career focused on delivering excellent service and building customer trust and satisfaction, progressing from advisor to leadership roles at Lloyds and Castle Water.
Vulnerable Customer Support
Possesses specialized experience in providing empathetic support to customers in difficult situations, such as bereavement, illness, or financial difficulty.
Team Leadership
Advanced from a Team Leader to Head of Front Office at Castle Water, demonstrating a focus on guiding and developing customer service teams.

Media Appearances

Grant has no verified media appearances

Work History

1-2020
Head of Front Office (Customer Service) at Castle Water
9-2017 - 1-2020
Team Leader at Castle Water
1-2016 - 9-2017
Moments of truth Advisor at Lloyds Banking Group
1-2014 - 1-2016
Senior Customer Advisor at Lloyds Banking Group
3-2010 - 1-2014
Customer Advisor at Lloyds Banking Group

Education

2006 - 2009
HNC from University of Dundee

More Information

Social Presence :

Prographics :

Exp : 15 Location : Kinross, Scotland, United Kingdom Job Level : Mid-senior Designation : Head of Front Office (Customer Service) at Castle Water
URL has been copied!

Insights For Selling To Grant

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Talk anecdotally about the customer experience that your product offers
  • Do some small talk, ask them how things are going on their side

DONT's

  • Don’t be excessively objective, be a storyteller
  • Don’t assume a yes just because they have not said no
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Grant is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Grant

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Grant move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Grant take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Grant

Personality Compatibility


Other Castle Water Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.