Grant McLaren in

Grant McLaren

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Head of Front Office (Customer Service) at Castle Water
📍 Kinross, Scotland, United Kingdom

Grant McLaren is the Head of Front Office for Customer Service at Castle Water, where he has progressed from a Team Leader role. His career is rooted in customer advocacy, with extensive experience from Lloyds Banking Group. He holds an HNC from the University of Dundee.

His unique expertise lies in providing empathetic support to vulnerable customers, including those experiencing bereavement or serious illness, developed during his time as a "Moments of truth Advisor".

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Experience
15 Years
Current Role
Head of Front Office (Customer Service)
Job Level
Mid-senior
Location
Kinross, Scotland, United Kingdom
Personality Overview

How Grant shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Grant cares about

Customer Experience
Has built a career focused on delivering excellent service and building customer trust and satisfaction, progressing from advisor to leadership roles at Lloyds and Castle Water.
Vulnerable Customer Support
Possesses specialized experience in providing empathetic support to customers in difficult situations, such as bereavement, illness, or financial difficulty.
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Career

Work history

1-2020
Head of Front Office (Customer Service)
Castle Water
9-2017 - 1-2020
Team Leader
Castle Water
1-2016 - 9-2017
Moments of truth Advisor
Lloyds Banking Group
1-2014 - 1-2016
Senior Customer Advisor
Lloyds Banking Group
3-2010 - 1-2014
Customer Advisor
Lloyds Banking Group
In the press

Media appearances

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Education
2006 - 2009
HNC
University of Dundee
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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