Haley Hanes in

Haley Hanes

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Sr. Director, Best Buy Customer Care Strategy, Innovation & Operations at Best Buy
📍 Excelsior, Minnesota, United States

Haley Hanes is a customer-focused leader at Best Buy, overseeing customer care strategy, innovation, and operations. She is a driven professional skilled at elevating team performance, executing strategic initiatives, and optimizing omni-channel operations to enhance customer satisfaction and drive growth.

Outside of work, she is passionate about community involvement and supporting important causes. Haley actively participates in fundraising events, such as walking to raise awareness and support for families affected by Cystic Fibrosis.

As a mother of two, she is passionate about creating convenient, virtual shopping experiences for busy parents and others who need them.

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Experience
9 Years
Current Role
Sr. Director, Best Buy Customer Care Strategy, Innovation & Operations
Job Level
Senior
Location
Excelsior, Minnesota, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Haley cares about

Customer Experience
Her entire role is centered on customer care. She leads teams and engages partners like Sprinklr to reimagine and accelerate customer-facing business operations.
Virtual Retail
Leads Best Buy's virtual store team, focusing on serving customers through video, chat, and phone to create a smooth shopping experience from home.
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Career

Work history

9-2025
Sr. Director, Best Buy Customer Care Strategy, Innovation & Operations
Best Buy
10-2024 - 9-2025
Sr Director, National Virtual Sales & Executive Resolution Customer Care
Best Buy
2-2022 - 10-2024
Director, Virtual Sales Experience
Best Buy
9-2020 - 2-2022
Sr. Manager, Services Operations
Best Buy
6-2019 - 9-2020
Sr. Manager, Services Operations & OEM Repair
Best Buy
In the press

Media appearances

These women are helping to shape the future of retail at Best Buy. Featured in Best Buy Corporate News
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Education
Education details unavailable
University of South Dakota
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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