Haley Hanes

Enthusiast
DISC Type : i

Sr. Director, Best Buy Customer Care Strategy, Innovation & Operations at Best Buy

Excelsior, Minnesota, United States

Overview

Haley Hanes is a customer-focused leader at Best Buy, overseeing customer care strategy, innovation, and operations. She is a driven professional skilled at elevating team performance, executing strategic initiatives, and optimizing omni-channel operations to enhance customer satisfaction and drive growth.

Outside of work, she is passionate about community involvement and supporting important causes. Haley actively participates in fundraising events, such as walking to raise awareness and support for families affected by Cystic Fibrosis.

As a mother of two, she is passionate about creating convenient, virtual shopping experiences for busy parents and others who need them.

Personality Overview

Consensus Focused

Optimistic

Amiable & Agreeable

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Customer Experience
Her entire role is centered on customer care. She leads teams and engages partners like Sprinklr to reimagine and accelerate customer-facing business operations.
Virtual Retail
Leads Best Buy's virtual store team, focusing on serving customers through video, chat, and phone to create a smooth shopping experience from home.
Global Collaboration
Travels internationally to India to collaborate with Best Buy's global campus and key partners like Wipro and7. ai, focusing on innovation and talent.

Media Appearances

These women are helping to shape the future of retail at Best Buy. Featured in Best Buy Corporate News

See Now

Work History

9-2025
Sr. Director, Best Buy Customer Care Strategy, Innovation & Operations at Best Buy
10-2024 - 9-2025
Sr Director, National Virtual Sales & Executive Resolution Customer Care at Best Buy
2-2022 - 10-2024
Director, Virtual Sales Experience at Best Buy
9-2020 - 2-2022
Sr. Manager, Services Operations at Best Buy
6-2019 - 9-2020
Sr. Manager, Services Operations & OEM Repair at Best Buy

Education

Education details unavailable from University of South Dakota

More Information

Social Presence :

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Exp : 9 Location : Excelsior, Minnesota, United States Job Level : Senior Designation : Sr. Director, Best Buy Customer Care Strategy, Innovation & Operations at Best Buy
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Insights For Selling To Haley

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Give them the opportunity to lead the conversation where possible
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t be excessively objective, be like a storyteller with them
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Haley is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Haley

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Haley move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Haley take some risk or not?

  • They can take some low-probability risks if needed.

You And Haley

Personality Compatibility


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