Hanna Smith

Collaborator
DISC Type : is

Digital Customer Experience Manager at British Gas

Greater Cardiff Area, United Kingdom

Overview

An experienced Digital Customer Experience Manager at British Gas with over 12 years in the energy market, specializing in e-commerce, product management, and customer journey optimization. She has a proven track record of leading the delivery of major mobile web projects using Responsive, Adaptive, and Mobile First principles.

She is described as a confident and versatile individual who thrives in challenging environments and enjoys motivating teams. Her interests include the Croatian telecommunications market, suggesting an affinity for international business or personal connections to the region.

She enjoys being part of as well as managing and motivating a successful and productive team.

Personality Overview

Good Listener

Fair-minded

Consensus Builder

Scenarios where both sides can come out as winners appeal to them greatly.  Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. They are more likely to opt for solutions that are proven in the market.

Topics They Care About

Mobile-First CX
She managed the delivery of the mobile web project for British Gas, focusing on Responsive, Adaptive, and Mobile First principles to improve the customer journey.
Customer Experience Management
Her entire career revolves around enhancing the customer experience, from service and training to managing the digital and e-commerce journeys in the energy sector.
Product Management
With a background in product management and experience as a Product Owner at Centrica, she understands the full lifecycle of developing and managing digital products.

Media Appearances

Hanna has no verified media appearances

Work History

2-2013
Digital Customer Experience Manager at British Gas
2002 - 2011
Product Owner CASM 1 at Centrica

Education

Education details unavailable from Bryncelynnog

More Information

Social Presence :

Prographics :

Exp : 23 Location : Greater Cardiff Area, United Kingdom Job Level : Middle Designation : Digital Customer Experience Manager at British Gas
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Insights For Selling To Hanna

During A Call Or A Meeting

DO's

  • Summarize the key points at the end of the conversation
  • If possible, involve their colleagues in the sales process
  • Use phrases like ‘trust me when’, ‘your team will love’ etc.

DONT's

  • Don’t ask too many questions that sound too dry and objective
  • Don’t give the impression of being unproven or risky
  • Don’t push them to make decisions very fast, let them take their time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Hanna is

  • Relationship and rapport play a major role, followed by low risk and the presence of proof points.
  • Will you ever get a clear answer from Hanna

  • They are diplomatic when the need arises; they hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Hanna move?

  • They can take their time to reach decisions, even while they stay engaged and friendly.
  • Can Hanna take some risk or not?

  • They are unlikely to take many risks.

You And Hanna

Personality Compatibility


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