Hanna Smith in

Hanna Smith

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Digital Customer Experience Manager at British Gas
📍 Greater Cardiff Area, United Kingdom

An experienced Digital Customer Experience Manager at British Gas with over 12 years in the energy market, specializing in e-commerce, product management, and customer journey optimization. She has a proven track record of leading the delivery of major mobile web projects using Responsive, Adaptive, and Mobile First principles.

She is described as a confident and versatile individual who thrives in challenging environments and enjoys motivating teams. Her interests include the Croatian telecommunications market, suggesting an affinity for international business or personal connections to the region.

She enjoys being part of as well as managing and motivating a successful and productive team.

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Experience
23 Years
Current Role
Digital Customer Experience Manager
Job Level
Middle
Location
Greater Cardiff Area, United Kingdom
Personality Overview

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Priorities

Topics Hanna cares about

Mobile-First CX
She managed the delivery of the mobile web project for British Gas, focusing on Responsive, Adaptive, and Mobile First principles to improve the customer journey.
Customer Experience Management
Her entire career revolves around enhancing the customer experience, from service and training to managing the digital and e-commerce journeys in the energy sector.
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Career

Work history

2-2013
Digital Customer Experience Manager
British Gas
2002 - 2011
Product Owner CASM 1
Centrica
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Education
Education details unavailable
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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