Hayley Finn LLB FCA

Evaluator
DISC Type : dcs

Group People Director (Interim) at Costa Coffee

London, England, United Kingdom

Overview

Hayley has no verified overview

Personality Overview

Fast But Analytical

Thorough Evaluator

Quality Focused

They are not very likely to become strong advocates of your product or service  They focus on the results, but can still be quite procedural and analytical about how to get there They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

Hayley has no verified topics they care about

Media Appearances

Hayley has no verified media appearances

Work History

10-2025
Group People Director (Interim) at Costa Coffee
1-2023 - 9-2025
Global Director of People Partnering at Costa Coffee
12-2022
Member Board of Trustees at Costa Foundation
11-2020 - 1-2023
Global Head of Reward at Costa Coffee
5-2015 - 12-2016
Group Internal Audit Manager at Whitbread

Education

2008 - 2011
Chartered Accountant from Kaplan
9-2005 - 5-2008
Bachelor of Laws - LLB from University of East Anglia

More Information

Social Presence :

Prographics :

Exp : 13 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Group People Director (Interim) at Costa Coffee
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Insights For Selling To Hayley

During A Call Or A Meeting

DO's

  • Be prepared for comments or questions that are critical of your product or your claims
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Help them see both - the ‘big picture’ impact and the ROI of the investment

DONT's

  • Don’t nudge them to do something by using the logic that others have done the same
  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid self-deprecating references or general informality, it could decrease their trust in you

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Hayley is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Hayley

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Hayley move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Hayley take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Hayley

Personality Compatibility


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