Heather Pugh

Enthusiast
DISC Type : i

Account Director- Financial Services, Large Enterprise Sales at Zayo Group

Matthews, North Carolina, United States

Overview

Heather is a strategic Account Director at Zayo Group, specializing in large enterprise sales for financial services. With a background in network engineering at Wells Fargo, she excels at designing and implementing cost-effective, scalable network systems. Her education as a Paralegal from Kings College provides a unique foundation.

Her career began in the legal field, providing daily support to Capital Markets Attorneys at Wells Fargo before she transitioned into a highly technical networking role.

Personality Overview

Amiable & Agreeable

Optimistic

Consensus Focused

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  Unlike D or C types, they are convinced more by stories and testimonials. They are more about building relationships than just cutting deals.

Topics They Care About

Network Infrastructure
Her career at Wells Fargo involved designing, provisioning, and testing optical circuits, including MPLS, DS3, and 100 Gig transport backbones.
Cost-Effective Systems
Focuses on delivering scalable solutions that enhance efficiency and productivity, a core principle mentioned in her professional summary.
Customer Relationships
Adept at building strong, trust-based customer relationships to deliver superior service to end-users.

Media Appearances

Heather has no verified media appearances

Work History

6-2021
Account Director- Financial Services, Large Enterprise Sales at Zayo Group
9-2011 - 6-2021
Carrier Engineering Network Engineer at Wells Fargo
7-1999 - 9-2011
Circuit Provisioning at Wells Fargo
1-1998 - 7-1999
Legal at Wells Fargo

Education

1996 - 1997
Legal Assistant/Paralegal from King's College
1996 - 1997
Legal from King's College

More Information

Social Presence :

Prographics :

Exp : 27 Location : Matthews, North Carolina, United States Job Level : Mid-senior Designation : Account Director- Financial Services, Large Enterprise Sales at Zayo Group
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Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Ask them how their day is going or exchange some other pleasantries
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Heather

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Heather take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Heather

Personality Compatibility


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