Heidi Fournier Kelly in

Heidi Fournier Kelly

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Strategic Customer Success Manager at Varicent
📍 Toronto, Ontario, Canada

Heidi Fournier Kelly is a Sr. Customer Success Manager at Varicent, specializing in high-tech strategic relationships. With a background from Concordia University, she combines customer focus with technical acumen to manage complex sales cycles and enterprise accounts. Colleagues describe her as a dedicated, passionate, and trusted advisor.

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Experience
24 Years
Current Role
Strategic Customer Success Manager
Job Level
Middle
Location
Toronto, Ontario, Canada
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Heidi cares about

Customer Success
Her entire career focuses on customer success, driving engagement, adoption, and managing sensitive C-level relationships to ensure stable partnerships.
Strategic Account Growth
She has a proven record of exceeding ARR growth targets by 120% and maintaining renewal rates above 90% for a multi-million dollar book of business.
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Career

Work history

1-2020
Strategic Customer Success Manager
Varicent
10-2013 - 12-2019
Senior Customer Success Manager - SPM/ICM part of Watson Financial
IBM (formerly Varicent Software)
4-2011 - 10-2013
Senior Client Executive
Varicent (acquired by IBM)
10-2006 - 4-2010
Senior Solution Architect - Sales
Infor (formerly Workbrain)
7-2005 - 10-2006
Project Manager
Workbrain (acquired by Infor)
In the press

Media appearances

Varicent - Customer Success Team. Featured in The Org
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Top 10 Spring Summit Snapshot. Featured in Varicent Blog
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Education
Bachelor of Science - BS
Concordia University
Honours
Information Technology Institute (ITI)
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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