Helen Lumsdon

Helen Lumsdon is an experienced Senior Operational Manager and the Head of Customer Operations at Northumbrian Water Group. She has a demonstrated history of leadership within the utilities sector, holding degrees from Northumbria University and Liverpool John Moores University. Helen is skilled in people management, communication, and team development, with experience in crisis management.

While specific personal hobbies are not public, her professional life reflects a deep commitment to customer advocacy and safety. Her interest in Salesforce suggests a focus on leveraging technology to enhance customer relationships, and an interest in BBC News indicates she stays informed on current events, which can impact her industry and customers.

Unique fact: Helen has demonstrated leadership beyond her company by chairing a national industry working group for Water UK to help shape industry-wide policy.