Hemal Kanani

Commander
DISC Type : D

Chief Customer Officer at Domino Data Lab

New York, New York, United States

Overview

Hemal is the Chief Customer Officer at Domino Data Lab, specializing in global operations, customer success, and scaling businesses from start-up to post-IPO. Educated at Liverpool John Moores University, he has a track record of driving significant revenue growth and managing large-scale technology migrations.

Colleagues have described him as an enthusiastic, keen, and great project leader who delivers on time and to budget.

In a previous role, he was instrumental in migrating over $850 million of annual recurring revenue from legacy products to a new platform.

Personality Overview

Very Quick

Risk-Taker

Strong-Willed

They are not focused on building rapport and relationships.  They are very proud of what they do. They like to be in a position where they can control the conversation and terms.

Topics They Care About

Enterprise AI Adoption
He actively promotes enterprise AI adoption through executive summits and strategic partnerships, focusing on enabling organizations to scale their data science initiatives with strong governance.
Customer Experience
Leads global customer-focused organizations, building teams dedicated to enhancing the customer experience, driving retention, and expanding revenue through successful technology adoption.
Scaling Businesses
Has direct experience building and leading customer organizations to support rapid company growth, successfully scaling a business from $5M to $25M in annual recurring revenue.

Media Appearances

Hemal has no verified media appearances

Work History

9-2023
Chief Customer Officer at Domino Data Lab
9-2021 - 1-2023
Chief Customer Officer at Astronomer
9-2021 - 1-2023
Key Achievements at Astronomer
10-2020 - 9-2021
Vice President - Customer Success & Adoption at Cloudera
7-2019 - 9-2021
Post-Merger Key Achievements at Cloudera

Education

2010 - 2011
PGC with Distinction from St Mary’s University, Twickenham
2003 - 2007
BSc Hons from Liverpool John Moores University

More Information

Social Presence :

Prographics :

Exp : N/A Location : New York, New York, United States Job Level : N/A Designation : Chief Customer Officer at Domino Data Lab
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Insights For Selling To Hemal

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • Objectively showcase the impact that your product creates
  • Refer to testimonials from well-known industry leaders

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Hemal is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Hemal

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Hemal move?

  • They can take decisions very fast if you manage to convince them.
  • Can Hemal take some risk or not?

  • The risks don’t matter much to them.

You And Hemal

Personality Compatibility


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