Tom Greenwood

Evaluator
DISC Type : DCS

Customer Strategy & Assurance - Senior Manager at Yorkshire Water

Greater Leeds Area, United Kingdom

Overview

Tom is a customer strategy and assurance professional at Yorkshire Water, focused on delivering on the needs of customers through strategic initiatives. His background includes digital customer strategy at TSB Bank and research-led consultancy. People who have worked with him describe him as detailed, customer-centric, and adaptable. He holds a B. Sc. from The University of Sheffield.

Outside of his direct responsibilities, Tom maintains an interest in the broader technology landscape, following major enterprise technology companies like IBM and Oracle. His professional development includes an Advanced Certificate in Market & Social Research Practice, highlighting a commitment to continuous learning.

He is a certified Professional Scrum Master and Professional Scrum Product Owner, applying agile principles to customer strategy.

Personality Overview

Fast But Analytical

Hard To Convince

Thorough Evaluator

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Digital Customer Journeys
He has a background in delivering transformational digital customer experience strategy and often posts about opportunities to build better digital journeys.
Customer Assurance
His current role focuses on ensuring customer needs are met through regulatory strategy and assurance, and he participates in customer forums on this topic.
Data-Driven Insights
He shows a passion for customer experience and is focused on turning data into actionable insights to improve service.

Media Appearances

Tom has no verified media appearances

Work History

9-2019
Customer Strategy & Assurance - Senior Manager at Yorkshire Water
6-2015 - 8-2019
Digital Customer Strategy Manager at TSB Bank
2-2014 - 6-2015
Consultant at eBenchmarkers, now a part of Curinos
4-2010 - 2-2014
Senior Research Executive at Kantar

Education

Bachelor of Science (B.Sc.) from The University of Sheffield
Advanced Certificate in Market & Social Research Practice from Market Research Society

More Information

Social Presence :

Prographics :

Exp : 15 Location : Greater Leeds Area, United Kingdom Job Level : Middle Designation : Customer Strategy & Assurance - Senior Manager at Yorkshire Water
URL has been copied!

Insights For Selling To Tom

During A Call Or A Meeting

DO's

  • Showcase how you can impact results but also make sure that you share detailed information too
  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples

DONT's

  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid too much small talk, just a few formal pleasantries should be fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tom is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Tom

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Tom move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Tom take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Tom

Personality Compatibility


Other Yorkshire Water Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.