Tom Greenwood in

Tom Greenwood

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Customer Strategy & Assurance - Senior Manager at Yorkshire Water
📍 Greater Leeds Area, United Kingdom

Tom is a customer strategy and assurance professional at Yorkshire Water, focused on delivering on the needs of customers through strategic initiatives. His background includes digital customer strategy at TSB Bank and research-led consultancy. People who have worked with him describe him as detailed, customer-centric, and adaptable. He holds a B. Sc. from The University of Sheffield.

Outside of his direct responsibilities, Tom maintains an interest in the broader technology landscape, following major enterprise technology companies like IBM and Oracle. His professional development includes an Advanced Certificate in Market & Social Research Practice, highlighting a commitment to continuous learning.

He is a certified Professional Scrum Master and Professional Scrum Product Owner, applying agile principles to customer strategy.

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Experience
15 Years
Current Role
Customer Strategy & Assurance - Senior Manager
Job Level
Middle
Location
Greater Leeds Area, United Kingdom
Personality Overview

How Tom shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Tom cares about

Digital Customer Journeys
He has a background in delivering transformational digital customer experience strategy and often posts about opportunities to build better digital journeys.
Customer Assurance
His current role focuses on ensuring customer needs are met through regulatory strategy and assurance, and he participates in customer forums on this topic.
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Career

Work history

9-2019
Customer Strategy & Assurance - Senior Manager
Yorkshire Water
6-2015 - 8-2019
Digital Customer Strategy Manager
TSB Bank
2-2014 - 6-2015
Consultant
eBenchmarkers, now a part of Curinos
4-2010 - 2-2014
Senior Research Executive
Kantar
In the press

Media appearances

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Education
Bachelor of Science (B.Sc.)
The University of Sheffield
Advanced Certificate in Market & Social Research Practice
Market Research Society
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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