Tom is a customer strategy and assurance professional at Yorkshire Water, focused on delivering on the needs of customers through strategic initiatives. His background includes digital customer strategy at TSB Bank and research-led consultancy. People who have worked with him describe him as detailed, customer-centric, and adaptable. He holds a B. Sc. from The University of Sheffield.
Outside of his direct responsibilities, Tom maintains an interest in the broader technology landscape, following major enterprise technology companies like IBM and Oracle. His professional development includes an Advanced Certificate in Market & Social Research Practice, highlighting a commitment to continuous learning.
He is a certified Professional Scrum Master and Professional Scrum Product Owner, applying agile principles to customer strategy.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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