Ian Hansen in

Ian Hansen

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Service Technician II at JMARK - IT Support and IT Services
📍 Springfield, Missouri, United States

Ian Hansen is an IT professional currently advancing his expertise by pursuing a Masters in Cybersecurity at Missouri State University. He has over 18 months of hands-on experience in IT support, managing system configurations, network maintenance, and user access with proficiency in Windows, Linux, and Active Directory.

Drawing from previous experience as a manager, Ian has well-developed team leadership, communication, and customer service skills. This background complements his technical abilities, giving him a unique perspective on user support and team dynamics.

He is making a significant career transition from a leadership role in the service industry to the highly technical field of cybersecurity.

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Experience
5 Years
Current Role
Service Technician II
Location
Springfield, Missouri, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Ian cares about

Cybersecurity
Actively pursuing a Master of Science in Cybersecurity at Missouri State University, focusing on threat detection, incident response, and network security monitoring.
IT Systems Support
Possesses over 18 months of experience as a Service Technician and Systems Support Intern, providing technical support and managing system configurations.
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Career

Work history

8-2025
Service Technician II
JMARK - IT Support and IT Services
10-2023 - 8-2025
Systems Support Intern
Associated Electric Cooperative Inc.
4-2021 - 11-2023
Manager
McSalty’s Pizza
In the press

Media appearances

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Education
8-2024 - 5-2026
Master's degree
Missouri State University
8-2023 - 5-2025
Bachelor of Science - BS
Missouri State University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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