Ian Hansen

Energizer
DISC Type : I

Service Technician II at JMARK - IT Support and IT Services

Springfield, Missouri, United States

Overview

Ian Hansen is an IT professional currently advancing his expertise by pursuing a Masters in Cybersecurity at Missouri State University. He has over 18 months of hands-on experience in IT support, managing system configurations, network maintenance, and user access with proficiency in Windows, Linux, and Active Directory.

Drawing from previous experience as a manager, Ian has well-developed team leadership, communication, and customer service skills. This background complements his technical abilities, giving him a unique perspective on user support and team dynamics.

He is making a significant career transition from a leadership role in the service industry to the highly technical field of cybersecurity.

Personality Overview

Imaginative

Informal

Full Of Energy

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are naturally enthusiastic, so take their promise with a pinch of salt. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Cybersecurity
Actively pursuing a Master of Science in Cybersecurity at Missouri State University, focusing on threat detection, incident response, and network security monitoring.
IT Systems Support
Possesses over 18 months of experience as a Service Technician and Systems Support Intern, providing technical support and managing system configurations.
Team Leadership
Developed strong leadership and communication skills as a manager in a customer-facing role prior to his career in information technology.

Media Appearances

Ian has no verified media appearances

Work History

8-2025
Service Technician II at JMARK - IT Support and IT Services
10-2023 - 8-2025
Systems Support Intern at Associated Electric Cooperative Inc.
4-2021 - 11-2023
Manager at McSalty’s Pizza

Education

8-2024 - 5-2026
Master's degree from Missouri State University
8-2023 - 5-2025
Bachelor of Science - BS from Missouri State University

More Information

Social Presence :

Prographics :

Exp : 5 Location : Springfield, Missouri, United States Job Level : N/A Designation : Service Technician II at JMARK - IT Support and IT Services
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Insights For Selling To Ian

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Be friendly and entertaining in your conversation

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be too formal, focus on building comfort and trust

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ian is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Ian

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Ian move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Ian take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Ian

Personality Compatibility


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