Ian Redfearn in

Ian Redfearn

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Customer Engagement Manager at NWG (Northumbrian Water Group)
📍 Bishop Auckland, England, United Kingdom

Ian is a Customer Engagement Manager at Northumbrian Water Group with extensive experience in talent acquisition and resourcing. He focuses on creating positive candidate and employee experiences, drawing on a background that includes managing community learning contracts for Durham County Council. He holds a Foundation degree from the University of Sunderland.

Ian is a vocal advocate for NWGs annual Innovation Festival, specifically promoting sprints that focus on direct collaboration with customers.

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Experience
4 Years
Current Role
Customer Engagement Manager
Job Level
Middle
Location
Bishop Auckland, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Ian cares about

Customer Collaboration
His current role and recent promotion of NWG's Innovation Festival highlight his focus on involving customers to gather views and co-create solutions.
Talent Development
With over six years in talent acquisition and resourcing, he is passionate about finding the right people and ensuring a positive employee journey.
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Career

Work history

5-2024
Customer Engagement Manager
NWG (Northumbrian Water Group)
7-2023 - 4-2024
Talent Acquisition Specialist
NWG (Northumbrian Water Group)
6-2022 - 6-2023
Resourcing Specialist
NWG (Northumbrian Water Group)
6-2014 - 7-2015
Contract Manager
Durham County Council
In the press

Media appearances

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Education
2013 - 2015
Foundation degree
University of Sunderland
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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