Ian Redfearn

Pioneer
DISC Type : isd

Customer Engagement Manager at NWG (Northumbrian Water Group)

Bishop Auckland, England, United Kingdom

Overview

Ian is a Customer Engagement Manager at Northumbrian Water Group with extensive experience in talent acquisition and resourcing. He focuses on creating positive candidate and employee experiences, drawing on a background that includes managing community learning contracts for Durham County Council. He holds a Foundation degree from the University of Sunderland.

Ian is a vocal advocate for NWGs annual Innovation Festival, specifically promoting sprints that focus on direct collaboration with customers.

Personality Overview

Dynamic But Sincere

Driven But Considerate

Decisive But Friendly

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  If they are convinced, they can become very strong champions for your product They have the unique ability to win both love and respect from their team (or outsiders)

Topics They Care About

Customer Collaboration
His current role and recent promotion of NWG's Innovation Festival highlight his focus on involving customers to gather views and co-create solutions.
Talent Development
With over six years in talent acquisition and resourcing, he is passionate about finding the right people and ensuring a positive employee journey.
Employee Wellbeing
In a previous role, he actively supported and led various company initiatives and projects related to creating a positive and inclusive employee experience.

Media Appearances

Ian has no verified media appearances

Work History

5-2024
Customer Engagement Manager at NWG (Northumbrian Water Group)
7-2023 - 4-2024
Talent Acquisition Specialist at NWG (Northumbrian Water Group)
6-2022 - 6-2023
Resourcing Specialist at NWG (Northumbrian Water Group)
6-2014 - 7-2015
Contract Manager at Durham County Council

Education

2013 - 2015
Foundation degree from University of Sunderland

More Information

Social Presence :

Prographics :

Exp : 4 Location : Bishop Auckland, England, United Kingdom Job Level : Middle Designation : Customer Engagement Manager at NWG (Northumbrian Water Group)
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Insights For Selling To Ian

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Ask them for a lunch or coffee once some rapport has been established
  • During followups, use calls or text if needed, they should be fine

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be very informal during the early interactions even if they are being so themselves
  • Don’t hesitate from asking questions or pushing them, but take a formal approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ian is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Ian

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Ian move?

  • They are generally fast movers and can take quick decisions
  • Can Ian take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Ian

Personality Compatibility


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