Ian Sullivan in

Ian Sullivan

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Ecommerce Manager at Waitrose & Partners
📍 Liverpool, England, United Kingdom

Ian Sullivan is an experienced technical and people manager, currently serving as an Ecommerce Manager at Waitrose & Partners. His career spans the utilities and retail industries, with a strong background in customer service, business transformation, and team leadership. He holds a Master of Computer Applications from Liverpool John Moores University.

He has a demonstrated history of turning around disengaged teams to create high-performing workforces. A notable achievement was leading his region in both Customer Service and Internal Happiness survey scores during a period of significant change at Waitrose.

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Experience
20 Years
Current Role
Ecommerce Manager
Job Level
Middle
Location
Liverpool, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Ian cares about

Team Engagement
He successfully took over and integrated a disengaged team, leading them to become a high-performing workforce with top scores in internal happiness surveys.
Customer Recovery
Previously managed high-level incidents at British Gas, designing bespoke treatment plans to quickly recover large numbers of impacted customers.
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Career

Work history

4-2022
Ecommerce Manager
Waitrose & Partners
9-2021 - 4-2022
Senior Lead Driving Assessor
Waitrose & Partners
11-2020 - 9-2021
Delivery Driver
Waitrose & Partners
11-2017 - 11-2020
Customer Service Recovery Manager
British Gas
8-2007 - 11-2017
National Helpdesk Manager
British Gas
In the press

Media appearances

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Education
1996 - 1999
Master of Computer Applications (M.C.A.)
Liverpool John Moores University
Education details unavailable
Childwall
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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