Ian Sullivan

Observer
DISC Type : ci

Ecommerce Manager at Waitrose & Partners

Liverpool, England, United Kingdom

Overview

Ian Sullivan is an experienced technical and people manager, currently serving as an Ecommerce Manager at Waitrose & Partners. His career spans the utilities and retail industries, with a strong background in customer service, business transformation, and team leadership. He holds a Master of Computer Applications from Liverpool John Moores University.

He has a demonstrated history of turning around disengaged teams to create high-performing workforces. A notable achievement was leading his region in both Customer Service and Internal Happiness survey scores during a period of significant change at Waitrose.

Personality Overview

Example Seeker

Assertive

Value Driven

They are generally strong communicators and are not easy to convince.  They are likely to ask many questions and look heavily for supporting information. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Team Engagement
He successfully took over and integrated a disengaged team, leading them to become a high-performing workforce with top scores in internal happiness surveys.
Customer Recovery
Previously managed high-level incidents at British Gas, designing bespoke treatment plans to quickly recover large numbers of impacted customers.
Process Improvement
Has experience benchmarking performance against set criteria, identifying risks, and updating processes to comply with audits and improve operations.

Media Appearances

Ian has no verified media appearances

Work History

4-2022
Ecommerce Manager at Waitrose & Partners
9-2021 - 4-2022
Senior Lead Driving Assessor at Waitrose & Partners
11-2020 - 9-2021
Delivery Driver at Waitrose & Partners
11-2017 - 11-2020
Customer Service Recovery Manager at British Gas
8-2007 - 11-2017
National Helpdesk Manager at British Gas

Education

1996 - 1999
Master of Computer Applications (M.C.A.) from Liverpool John Moores University
Education details unavailable from Childwall

More Information

Social Presence :

Prographics :

Exp : 20 Location : Liverpool, England, United Kingdom Job Level : Middle Designation : Ecommerce Manager at Waitrose & Partners
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Insights For Selling To Ian

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Focus on immediate action-items rather than the larger goals
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ian is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Ian

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Ian move?

  • They like to analyze well and then make their decisions.
  • Can Ian take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Ian

Personality Compatibility


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