J.R. Criner in

J.R. Criner

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Senior Renewals Manager - Global at BigID
📍 Houston, Texas, United States

J.R. is a Senior Renewals Manager at BigID with over 25 years of experience in sales and customer success. He focuses on enhancing customer experience, driving revenue growth, and improving retention. Colleagues often describe him as collaborative, positive, professional, and the epitome of a team player.

He has a keen interest in the technology and security sectors. J.R. has completed courses and certifications in customer success best practices and, more recently, an introduction to Generative AI, showing a commitment to continuous learning in his field.

His father was the former mayor of Enid, Oklahoma, and was instrumental in bringing one of the first Hobby Lobby stores to the city.

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Experience
9 Years
Current Role
Senior Renewals Manager - Global
Job Level
Middle
Location
Houston, Texas, United States
Personality Overview

How J.R. shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics J.R. cares about

Customer Value
He frequently posts about the importance of validating customer value directly, rather than assuming it from product usage or the absence of complaints.
Renewal Strategy
He emphasizes early risk detection and understanding the distinction between a supportive stakeholder and the actual budget controller to ensure successful renewals.
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Career

Work history

4-2025
Senior Renewals Manager - Global
BigID
9-2021 - 3-2025
Senior Account Manager
Expel
3-2021 - 9-2021
Services Business Development Manager - North America, Cloud & Infrastructure Services
Wipro Limited
1-2020 - 12-2020
Senior Client Services Executive
Cisco
4-2017 - 1-2020
Large Enterprise Account Executive - Cybersecurity Services
SecureWorks
In the press

Media appearances

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Education
Education details unavailable
The University of Tulsa
Education details unavailable
Enid High School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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