Jack Snelson

Wildcard
DISC Type : cis

Strategic Onboarding Specialist EMEA at Intuit Mailchimp

London, England, United Kingdom

Overview

Jack is a Strategic Onboarding Specialist at Intuit Mailchimp, focusing on ensuring a successful transition for high-value customers within their first 90 days to drive retention. His background is in customer experience, social media, and community management. Colleagues describe him as creative, smart, and efficient.

He is a two-time Gold Winner for his "Ask The Expert" social media and consumer engagement campaigns.

Personality Overview

Curious But Skeptical

ROI Driven

Friendly But Slow

They are often friendly and nice, but can sometimes suprise you with their piercing questions  They typically tend to be late adopters even when they seem friendly and excited about what you have to sell They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions

Topics They Care About

Customer Onboarding
His current role is dedicated to ensuring a successful, high-value transition for Intuit Mailchimp's premium customers during their critical first 90 days.
Community Engagement
He launched the Intuit QuickBooks Community Champion program and the Idea Exchange board to foster customer networking, feedback, and peer-to-peer support.
Customer Experience (CX)
Previously held multiple CX-focused roles at Intuit, where he worked on optimizing the end-to-end customer journey and increasing online engagement.

Media Appearances

Jack has no verified media appearances

Work History

8-2025
Strategic Onboarding Specialist EMEA at Intuit Mailchimp
1-2022 - 8-2025
CX Program Manager | Social Media and Community Lead at Intuit
8-2021 - 1-2022
CX Senior Social Media and Community Lead at Intuit
5-2018 - 8-2021
CX Social Media and Community Lead at Intuit
2-2016 - 5-2018
Social Media Executive at Shell Energy

Education

2009 - 2011
A-Levels from Castle Sixth Form
2005 - 2009
Education details unavailable from Kenilworth School and Sports College

More Information

Social Presence :

Prographics :

Exp : 13 Location : London, England, United Kingdom Job Level : Junior Designation : Strategic Onboarding Specialist EMEA at Intuit Mailchimp
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Insights For Selling To Jack

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Invite them for a social do but don’t rely solely on the relationship
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Don’t overhype the product/pitch, keep it measured
  • Don't ask them to move fast, let them take their time and digest all the information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jack is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Jack

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Jack move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Jack take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Jack

Personality Compatibility


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