Jacob Small in

Jacob Small

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Manager, IT Support Services at Crocs, Inc.
📍 Denver, Colorado, United States

Jacob Small is the Manager of IT Support Services at Crocs, Inc. , where he has progressed through several roles since joining. A graduate of Colorado State University, he is a dedicated IT professional with certifications in managing organizational change and effective speaking, highlighting his focus on leadership and communication.

Jacob is a passionate advocate for diversity and inclusion, particularly within the STEM fields. He actively supports oSTEM, an organization dedicated to building community and creating opportunities for queer students and professionals in science and technology.

He is unapologetically optimistic about his team, celebrating their imaginative innovation and expressing gratitude for their collaborative spirit.

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Experience
9 Years
Current Role
Manager, IT Support Services
Job Level
Middle
Location
Denver, Colorado, United States
Personality Overview

How Jacob shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jacob cares about

IT Service Management
His entire career has been focused on IT user support, progressing from a specialist to a service desk supervisor and now a manager at Crocs.
Team Leadership
Evident from his promotion to Manager, his enthusiastic posts about his team's innovation, and his certification in Managing Organizational Change.
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Career

Work history

3-2025
Manager, IT Support Services
Crocs, Inc.
12-2021 - 3-2025
Supervisor, IT Service Desk
Crocs, Inc.
5-2021 - 12-2021
Senior IT User Support Representative
Crocs, Inc.
10-2019 - 3-2020
Lead IT Specialist
SCL Health
11-2017 - 10-2019
Helpdesk Specialist
CSU College of Health and Human Sciences
In the press

Media appearances

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Education
Bachelor of Science (B.S.)
Colorado State University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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