Jacob Small

Observer
DISC Type : ci

Manager, IT Support Services at Crocs, Inc.

Denver, Colorado, United States

Overview

Jacob Small is the Manager of IT Support Services at Crocs, Inc. , where he has progressed through several roles since joining. A graduate of Colorado State University, he is a dedicated IT professional with certifications in managing organizational change and effective speaking, highlighting his focus on leadership and communication.

Jacob is a passionate advocate for diversity and inclusion, particularly within the STEM fields. He actively supports oSTEM, an organization dedicated to building community and creating opportunities for queer students and professionals in science and technology.

He is unapologetically optimistic about his team, celebrating their imaginative innovation and expressing gratitude for their collaborative spirit.

Personality Overview

Value Driven

Curious

Assertive

They are generally good communicators and can be hard to convince.  They often ask many questions and rely heavily on information and documentation. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

IT Service Management
His entire career has been focused on IT user support, progressing from a specialist to a service desk supervisor and now a manager at Crocs.
Team Leadership
Evident from his promotion to Manager, his enthusiastic posts about his team's innovation, and his certification in Managing Organizational Change.
LGBTQ+ in STEM
He publicly supports oSTEM, a professional organization for queer people in STEM fields, highlighting his commitment to diversity and community building.

Media Appearances

Jacob has no verified media appearances

Work History

3-2025
Manager, IT Support Services at Crocs, Inc.
12-2021 - 3-2025
Supervisor, IT Service Desk at Crocs, Inc.
5-2021 - 12-2021
Senior IT User Support Representative at Crocs, Inc.
10-2019 - 3-2020
Lead IT Specialist at SCL Health
11-2017 - 10-2019
Helpdesk Specialist at CSU College of Health and Human Sciences

Education

Bachelor of Science (B.S.) from Colorado State University

More Information

Social Presence :

Prographics :

Exp : 9 Location : Denver, Colorado, United States Job Level : Middle Designation : Manager, IT Support Services at Crocs, Inc.
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Insights For Selling To Jacob

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Persuade objectively how your product will help them achieve their goals
  • Share testimonials from known people and give multiple examples of product value

DONT's

  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jacob is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Jacob

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Jacob move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Jacob take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Jacob

Personality Compatibility


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