Jake Mitchell

Commander
DISC Type : D

Customer Engineering Director at Community Fibre Limited

Kelowna, British Columbia, Canada

Overview

Jake is a results-driven operations leader specializing in scaling infrastructure and service delivery for high-growth fibre broadband companies. With a background in engineering from Lakehead University, he has a proven track record of managing large-scale network deployment projects and leading diverse engineering teams.

He is a collaborative leader who focuses on translating ambitious growth objectives into practical operational realities. Jake values building strong relationships with his teams and cross-functional partners to foster empowerment and achieve sustainable success in fast-paced environments.

He won the Bell Bravo Award for his work on a team that reduced Fibre-to-the-Home deployment time from 12-18 months to just 3 months.

Personality Overview

Decisive

Very Quick

Impact-Driven

They like to act fast and expect others to do the same.  They are not focused on building rapport and relationships. More than the product, they care about the effectiveness of the product.

Topics They Care About

Scaling Operations
His career focus has been on building the operational foundations necessary to support aggressive customer growth targets in high-growth, fast-paced environments.
Fibre Network Deployment
He has extensive experience leading the strategic expansion and deployment of full fibre network infrastructure across major cities for both Bell and Community Fibre.
Customer Engineering
His recent leadership roles as Director and Head of Customer Engineering show a strong focus on the customer-facing aspects of technical operations and service delivery.

Media Appearances

Jake has no verified media appearances

Work History

10-2022 - 6-2025
Customer Engineering Director at Community Fibre Limited
3-2021 - 10-2022
Head of Customer Engineering at Community Fibre Limited
4-2019 - 2-2021
Head of Network Delivery at Community Fibre Limited
7-2017 - 7-2018
Senior Manager, Network Provisioning - FTTH BF - Rest of Province at Bell
12-2016 - 6-2017
Senior Manager, Network Provisioning - FTTH BF - Toronto at Bell

Education

2011 - 2014
Bachelors of Engineering from Lakehead University
2008 - 2011
Advanced Diploma from Algonquin College of Applied Arts and Technology

More Information

Social Presence :

Prographics :

Exp : 12 Location : Kelowna, British Columbia, Canada Job Level : N/A Designation : Customer Engineering Director at Community Fibre Limited
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Insights For Selling To Jake

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Objectively showcase the impact that your product creates
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Avoid being too verbose
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jake is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Jake

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Jake move?

  • They can take decisions very fast if you manage to convince them.
  • Can Jake take some risk or not?

  • The risks don’t matter much to them.

You And Jake

Personality Compatibility


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