James Cooke, MBA, CSCP

Enthusiast
DISC Type : i

Director at HelloFresh

Irving, Texas, United States

Overview

James is a high-performing Director of Operations at HelloFresh with over 18 years of experience managing large-scale fulfillment and distribution centers. He specializes in data analysis, lean/six sigma methods, and leading highly skilled teams to achieve financial and performance goals. He holds a BS from the University of Richmond.

He is a results-oriented leader focused on developing strategy and driving a positive workplace culture for teams of over 3000 employees.

Unique fact: While at Sams Club, he developed and implemented the entire ecommerce strategy for a new supply chain network, successfully launching multiple new fulfillment centers.

Personality Overview

Optimistic

Non-Confrontational

Story Driven

Unlike D or C types, they are convinced more by stories and testimonials.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Ecommerce Fulfillment
He developed the ecommerce strategy for Sam's Club's new supply chain network and now leads high-volume pick, pack, and ship operations for HelloFresh.
Continuous Improvement
Utilizes lean/six sigma methods to evaluate processes and is hiring for HelloFresh's newly automated fulfillment center, showing a focus on operational innovation.
Large-Scale Operations
Has a history of managing massive facilities, including a 1. 2 million sq. ft. center for Ashley Furniture, and leading teams of over 3000 employees.

Media Appearances

James has no verified media appearances

Work History

6-2021
Director at HelloFresh
8-2018 - 6-2021
Senior Director of Ecommerce Fulfillment at Sam's Club
8-2015 - 8-2018
Director of Warehouse Operations at Ashley Furniture Industries
6-2014 - 8-2015
Fulfillment Center General Manager at NFI
12-2013 - 6-2014
Warehouse Manager at Bridgestone

Education

1991 - 1995
BS from University of Richmond
1991 - 1995
BS from University of Richmond - Robins School of Business

More Information

Social Presence :

Prographics :

Exp : 11 Location : Irving, Texas, United States Job Level : Mid-senior Designation : Director at HelloFresh
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Insights For Selling To James

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Compliment them about their personality if you get a chance
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with James is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from James

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will James move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can James take some risk or not?

  • They can take some low-probability risks if needed.

You And James

Personality Compatibility


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