James Polinsky in

James Polinsky

Login to view DISC.
Director of Customer Service at Highmark Health
📍 Lancaster, Pennsylvania, United States

James Polinsky is an experienced Director of Customer Service at Highmark Health with over sixteen years in relationship and people management. His expertise lies in coaching employees for higher success and driving continuous improvement. He holds a PA Resident Producer License for Accident, Health, and Life Insurance and earned an MBA from Drexel University.

Based on his education at both Saint Josephs University and Drexel University in Philadelphia, James likely follows the citys vibrant sports scene. He may have an affinity for the local university and professional teams, reflecting a connection to the community where he pursued his higher education.

He is a recipient of the Vanguard Award for Excellence.

Read the full overview →
Experience
10 Years
Current Role
Director of Customer Service
Job Level
Mid-senior
Location
Lancaster, Pennsylvania, United States
Personality Overview

How James shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics James cares about

Customer Experience
His entire career, including his current Director role, is focused on customer service, relationship management, and continuous improvement.
Employee Development
He has a stated focus on coaching and developing employees to help them achieve higher levels of success, productivity, and efficiency.
+5 more topics Login to view topics
Career

Work history

6-2025
Director of Customer Service
Highmark Health
7-2020 - 6-2025
Associate Director of Customer Service
Luminare Health
8-2019 - 7-2020
Manager of Broker Relations
Preferred Health Care
3-2019 - 8-2019
Project Manager
Temenos
11-2018 - 2-2019
Director Patient Access
Lancaster General Health/Penn Medicine
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1996 - 2000
BA
Saint Joseph's University
MBA
Drexel University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Highmark Health Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to James. Free, 10 seconds.