James Polinsky

Energizer
DISC Type : I

Director of Customer Service at Highmark Health

Lancaster, Pennsylvania, United States

Overview

James Polinsky is an experienced Director of Customer Service at Highmark Health with over sixteen years in relationship and people management. His expertise lies in coaching employees for higher success and driving continuous improvement. He holds a PA Resident Producer License for Accident, Health, and Life Insurance and earned an MBA from Drexel University.

Based on his education at both Saint Josephs University and Drexel University in Philadelphia, James likely follows the citys vibrant sports scene. He may have an affinity for the local university and professional teams, reflecting a connection to the community where he pursued his higher education.

He is a recipient of the Vanguard Award for Excellence.

Personality Overview

Full Of Energy

Big Picture Person

Informal

They excel at seeing the bigger picture, and the long-term impact of their decisions.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

Customer Experience
His entire career, including his current Director role, is focused on customer service, relationship management, and continuous improvement.
Employee Development
He has a stated focus on coaching and developing employees to help them achieve higher levels of success, productivity, and efficiency.
Healthcare Leadership
He has held leadership roles at several health-focused organizations, including Highmark Health, Luminare Health, and Lancaster General Health/Penn Medicine.

Media Appearances

James has no verified media appearances

Work History

6-2025
Director of Customer Service at Highmark Health
7-2020 - 6-2025
Associate Director of Customer Service at Luminare Health
8-2019 - 7-2020
Manager of Broker Relations at Preferred Health Care
3-2019 - 8-2019
Project Manager at Temenos
11-2018 - 2-2019
Director Patient Access at Lancaster General Health/Penn Medicine

Education

1996 - 2000
BA from Saint Joseph's University
MBA from Drexel University

More Information

Social Presence :

Prographics :

Exp : 10 Location : Lancaster, Pennsylvania, United States Job Level : Mid-senior Designation : Director of Customer Service at Highmark Health
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Insights For Selling To James

During A Call Or A Meeting

DO's

  • Talk about their team and how your product will help them do things better and easier
  • Do some small talk, ask them how things are going on their side
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Avoid overloading them with too much detail
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with James is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from James

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will James move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can James take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And James

Personality Compatibility


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