James Smart in

James Smart

Examiner · DISC type cs
Vice President & CRO, Professional Services, ANZ at Salesforce
📍 Greater Sydney Area, Australia

James Smart serves as the Vice President & CRO of Professional Services for ANZ at Salesforce. His career is defined by leadership in customer success and partner strategy at major tech firms, including over a decade at Cisco. He is focused on revenue growth and solving key business challenges.

He has seen a rapid series of promotions within Salesforce, quickly expanding his leadership from a regional role to overseeing the entire APAC region before specializing in the ANZ market.

Read the full overview →
Experience
14 Years
Current Role
Vice President & CRO, Professional Services, ANZ
Job Level
Senior
Location
Greater Sydney Area, Australia
Personality Overview

How James shows up

Late Adopter
Overcautious
Process Oriented

They do not like taking risks at all and go for proven options in the end. The only way to convince them is by showing them examples and ample proof. Being observant comes to them naturally.

Priorities

Topics James cares about

Customer Success
His background includes leading Customer Success for Cisco in ANZ, demonstrating a long-term focus on ensuring positive client outcomes and satisfaction.
Revenue Growth
As a Chief Revenue Officer (CRO), his primary professional focus is on creating and executing strategies to drive commercial growth for Salesforce's professional services.
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Career

Work history

2-2025
Vice President & CRO, Professional Services, ANZ
Salesforce
1-2024
Vice President & CRO, Professional Services, APAC at Salesforce
Salesforce
3-2022 - 1-2024
Regional Vice President, Professional Services
Salesforce
2-2019 - 4-2022
Director, Customer Success, Australia and New Zealand
Cisco
6-2018 - 2-2019
Director, Partner Strategy, Customer Experience , Asia Pacific, Japan & China
Cisco
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education

James has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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