Jason Mercer - Pottinger
Login to view DISC.Jason is a globally recognized contact center leader and the Senior Director of Customer Care for the Americas at Vantive. An alumnus of the University of Reading, he specializes in patient-centric service in the healthcare sector, leading teams that support over 80, 000 patients. People who have worked with him describe him as an innovative and inspiring leader.
Outside of his primary role, Jason is an active blogger, podcaster, and frequent conference speaker on customer experience topics. He is a passionate advocate for diversity and inclusion, contributing to initiatives that support creating authentic and welcoming work environments. He also dedicates time to mentoring emerging leaders in his industry.
Unique fact: Jason is the President of the Phoenix Chapter of the Contact Center AI Association (CCAIA), driving innovation in customer support.
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