Jaspreet Kaur

Inquirer
DISC Type : cd

IT Service Delivery Manager at ATB Financial

Cambridge, Ontario, Canada

Overview

Jaspreet is an IT Service Delivery Manager at ATB Financial with 12 years of experience in IT Service Management and operations. Holding a Post Graduate Diploma from Conestoga College and a Lean Six Sigma Green Belt, she specializes in process improvement across the service delivery lifecycle.

A colleague described her as an "excellent team leader" who leads by example and is adept at keeping team morale high.

Personality Overview

Upfront

Hard To Convince

Demanding

They care equally about the product and its potential impact.  They don’t always try to control the conversation but neither do they like yielding it fully. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Service Delivery
Her core function at ATB Financial and previous roles involves managing the end-to-end service delivery life cycle, including transition, operations, and continual improvement.
Process Improvement
She is a certified Lean Six Sigma Green Belt and her headline emphasizes her focus on improving processes to enhance service delivery and prevent incidents.
Project Management
She recently completed a Post Graduate Certificate in Project Management, highlighting a current focus on expanding her skills in this domain.

Media Appearances

Jaspreet has no verified media appearances

Work History

2-2023
IT Service Delivery Manager at ATB Financial
10-2017 - 4-2022
Manager at Bank of America
10-2012 - 9-2017
Service Management Professional at DXC Technology
4-2010 - 9-2012
Sr. Technical Support Expert at DELL INDIA INTERNATIONAL SERVICES Private Limited

Education

5-2022 - 12-2022
Post Graduate Diploma from Conestoga College
2006 - 2010
Bachelor's degree from Sikkim Manipal University

More Information

Social Presence :

Prographics :

Exp : 14 Location : Cambridge, Ontario, Canada Job Level : Middle Designation : IT Service Delivery Manager at ATB Financial
URL has been copied!

Insights For Selling To Jaspreet

During A Call Or A Meeting

DO's

  • Refer to testimonials from others in similar positions
  • Be crisp while making the pitch
  • Ask them questions confidently while doing discovery, don’t be apologetic

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Don't try too hard to get friendly, let it happen with time
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jaspreet is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Jaspreet

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Jaspreet move?

  • Their decision making speed is somewhere in the middle.
  • Can Jaspreet take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Jaspreet

Personality Compatibility


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