Jay Reinholt

Captain
DISC Type : DS

Senior Vice President, Client Services at WNS

Bellevue, Nebraska, United States

Overview

Jay Reinholt is a results-oriented Senior Vice President of Client Services at WNS with over two decades of global experience in healthcare, finance, and tech. Colleagues describe him as a passionate, innovative, and driven leader focused on digital transformation and enhancing customer experience. He is an alumnus of the University of Nebraska at Omaha.

Jay shows a keen interest in professional efficiency and fostering meaningful engagement. He advocates for managing workplace challenges like overcrowded calendars to ensure attentive and fair collaboration among colleagues, reflecting a thoughtful approach to his professional life and the well-being of his team.

Unique fact: He previously served as the Director General for a digital forensics firm, managing all operations and sales to both U. S. and Mexican governments.

Personality Overview

Decisive But Calm

Output-Driven

Planner & Achiever

They might take some time to make their mind up but once they do, they don't change it easily.  They exhibit a rare combination of being result-oriented but patient at the same time. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Global Healthcare Solutions
He currently supports the Healthcare team at WNS, focusing on providing comprehensive global solutions to clients in that sector.
Enhancing Customer Experience
His career focus has been on forging strong client relationships and delivering a consistent and enhanced customer experience (CX).
Transformational Change
He has expertise in driving transformational change and service excellence to foster sales growth and channel development for global corporations.

Media Appearances

Nurturing Leadership in the Outsourcing Industry. Featured in WNS Perspectives

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WNS Strengthens Travel Business with Two Senior Executives. Featured in WNS Investor Relations (Press Release)

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Work History

10-2024
Senior Vice President, Client Services at WNS
3-2016 - 6-2024
Vice President, Client Solutions at Teleperformance
3-2016 - 2018
Senior Director, Client Relations at Intelenet Global Services
8-2013 - 3-2016
Director General de America Latina at H-11
6-2009 - 8-2013
Operations Director, Mexico at All Native Services

Education

1984 - 1987
International Business from University of Nebraska at Omaha

More Information

Social Presence :

Prographics :

Exp : 41 Location : Bellevue, Nebraska, United States Job Level : Leadership Designation : Senior Vice President, Client Services at WNS
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Insights For Selling To Jay

During A Call Or A Meeting

DO's

  • Come across as a trustworthy professional and be respectful, they usually know their game
  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Focus on the results that your product produces, expect some strategic questions in return

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't shy away from asking hard questions, but be extra polite
  • Don't go over them unless you are left with no other option

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jay is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Jay

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Jay move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Jay take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Jay

Personality Compatibility


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