Jennifer Keathley
Login to view DISC.Jennifer is the Executive Director of the Bank Sales & Service Contact Center at USAA, leveraging 28 years of prior experience from Wells Fargo. She is a leader focused on customer experience, operational excellence, and developing top talent. She holds a Lean Six Sigma Yellow Belt Certification.
Jennifer champions a culture of trust, care, and inclusiveness, believing her energy and positivity create an engaging work environment. She is passionate about servant leadership and building strong relationships with business partners to solve complex organizational challenges.
Unique fact: While at Wells Fargo, she was awarded the "Golden Spoke, Top Performer 2018, " recognizing her as the top contact center manager in the companys footprint.
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