Jennifer Rigby

Enthusiast
DISC Type : i

Chief Digital and Transformation Officer at Southern Water

United Kingdom

Overview

Jennifer is a technology and transformation leader with experience across the utilities, insurance, and public sectors. As Chief Digital and Transformation Officer at Southern Water, she focuses on using data and technology to improve customer service and protect the environment. She holds a BSc (Hons) from Liverpool John Moores University.

Jennifer began her career as a librarian at the BBC before moving into technology and leadership roles. She is passionate about empowering people to develop their careers through non-traditional pathways and helping organizations adapt to evolving business needs. Her leadership has been recognized by her inclusion in lists of influential women in UK IT.

Unique fact: While at the BBC, she was the Executive Producer for a project that won a BAFTA award for Online Innovation.

Personality Overview

Consensus Focused

Story Driven

Amiable & Agreeable

Unlike D or C types, they are convinced more by stories and testimonials.  They are generally friendly, so be careful when relying on their word. They are more about building relationships than just cutting deals.

Topics They Care About

Digital Transformation
Her entire career is focused on leading digital, IT, and business transformation across multiple industries including insurance, telecom, and now utilities.
Green ICT Strategy
As a former CIO for the Department of Energy & Climate Change, she led the UK Government's Green ICT strategy, delivering significant carbon emission reductions.
Operating Model Design
As a director at Mozaic Services and in her social media posts, she emphasizes the importance of designing and optimizing operating models to enhance business value.

Media Appearances

Jennifer has no verified media appearances

Work History

8-2023
Chief Digital and Transformation Officer at Southern Water
10-2022 - 8-2023
Director at Mozaic Services Limited
5-2022 - 7-2023
Advisor at Tecknuovo
3-2019 - 3-2022
Chief Operations Officer at Lloyd's
5-2017 - 7-2019
Chief Information Officer at Lloyd's

Education

1991 - 1993
BSc(Hons) from Liverpool John Moores University
Leadership from Hult Ashridge Executive Education

More Information

Social Presence :

Prographics :

Exp : 31 Location : United Kingdom Job Level : Leadership Designation : Chief Digital and Transformation Officer at Southern Water
URL has been copied!

Insights For Selling To Jennifer

During A Call Or A Meeting

DO's

  • Give them the opportunity to lead the conversation where possible
  • Refer to interesting customer testimonials and stress on great customer experience
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jennifer is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Jennifer

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Jennifer move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Jennifer take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Jennifer

Personality Compatibility


Other Southern Water Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.