Jennifer Shaw 🌟 in

Jennifer Shaw 🌟

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Director, Customer Success Americas at Pricefx
📍 Columbus, Georgia, United States

Jennifer Shaw is the Director of Customer Success for the Americas at Pricefx, where she has held several leadership roles. She is a highly experienced customer advocate specializing in business process improvement, client relations, and SaaS. She holds an MBA from Georgia State University and a BBA from The University of Georgia.

Jennifer is a passionate and reflective professional who values continuous learning, recently earning a certification in AI Proficiency. She shows a deep interest in the history and evolution of enterprise CRM applications, fondly recalling the early days of the industry before modern platforms became dominant.

She considers the quiet week between Christmas and New Years to be her most productive time for reflection and planning.

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Experience
15 Years
Current Role
Director, Customer Success Americas
Job Level
Mid-senior
Location
Columbus, Georgia, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Jennifer cares about

Customer Value Realization
Her entire career at Pricefx has focused on ensuring clients succeed, moving from Customer Success Manager to Director, with a focus on value realization and executive relationships.
AI in Business
Demonstrates a commitment to modern business trends by recently completing and sharing her "Section ProfAI: AI Proficiency" certification.
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Career

Work history

4-2025
Director, Customer Success Americas
Pricefx
4-2025 - 5-2025
Senior Manager Success
Pricefx
10-2023 - 4-2025
Customer Success Executive and Team Lead
Pricefx
4-2023 - 10-2023
Customer Success Executive
Pricefx
9-2022 - 4-2023
Customer Success Manager
Pricefx
In the press

Media appearances

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Education
MBA
Georgia State University
Bachelor of Business Administration - BBA
The University of Georgia
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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