Jennifer Shaw 🌟

Questioner
DISC Type : c

Director, Customer Success Americas at Pricefx

Columbus, Georgia, United States

Overview

Jennifer Shaw is the Director of Customer Success for the Americas at Pricefx, where she has held several leadership roles. She is a highly experienced customer advocate specializing in business process improvement, client relations, and SaaS. She holds an MBA from Georgia State University and a BBA from The University of Georgia.

Jennifer is a passionate and reflective professional who values continuous learning, recently earning a certification in AI Proficiency. She shows a deep interest in the history and evolution of enterprise CRM applications, fondly recalling the early days of the industry before modern platforms became dominant.

She considers the quiet week between Christmas and New Years to be her most productive time for reflection and planning.

Personality Overview

Price-Sensitive

Systematic

Not Easily Convinced

They prefer to do thorough analysis of any situation.  It is quite likely of them to ask for pricing or other concessions. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Customer Value Realization
Her entire career at Pricefx has focused on ensuring clients succeed, moving from Customer Success Manager to Director, with a focus on value realization and executive relationships.
AI in Business
Demonstrates a commitment to modern business trends by recently completing and sharing her "Section ProfAI: AI Proficiency" certification.
CRM Technology Evolution
Has a long-term perspective on the enterprise software space, referencing her deep experience with early CRM applications like Scopus and Clarify.

Media Appearances

Jennifer has no verified media appearances

Work History

4-2025
Director, Customer Success Americas at Pricefx
4-2025 - 5-2025
Senior Manager Success at Pricefx
10-2023 - 4-2025
Customer Success Executive and Team Lead at Pricefx
4-2023 - 10-2023
Customer Success Executive at Pricefx
9-2022 - 4-2023
Customer Success Manager at Pricefx

Education

MBA from Georgia State University
Bachelor of Business Administration - BBA from The University of Georgia

More Information

Social Presence :

Prographics :

Exp : 15 Location : Columbus, Georgia, United States Job Level : Mid-senior Designation : Director, Customer Success Americas at Pricefx
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Insights For Selling To Jennifer

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Emphasise more on facts and measurable benefits
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jennifer is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Jennifer

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Jennifer move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Jennifer take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Jennifer

Personality Compatibility


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