Jillian D.

Observer
DISC Type : ci

Associate Director Patient Access Solutions Training at EMD Serono, Inc.

Greater Boston, United States

Overview

Jillian is the Associate Director of Patient Access Solutions Training at EMD Serono. Leveraging a background in psychology, she transitioned from a career in social services to the pharmaceutical industry, where she now specializes in designing and delivering learning solutions, focusing on operational efficiencies and organizational agility.

A recommendation from a past colleague highlights her background in social services, describing her as a "consummate professional" in advocating for youth in her care. This points to a deep-seated passion for helping others, which she has carried into her current work supporting patient access.

She uniquely combines a background in human services and psychology with a corporate training career in the pharmaceutical sector.

Personality Overview

Example Seeker

Value Driven

Curious

They are likely to ask many questions and look heavily for supporting information.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Patient Support Programs
Her entire career at EMD Serono has been focused on patient access, including managing and training teams on patient support programs like MS LifeLines.
Learning & Development
Currently designs, develops, and delivers training solutions for patient access teams, and is a Certified Practitioner of Everything DiSC.
MS Patient Advocacy
Has a history of working directly with the MS LifeLines program and has publicly shared support for World MS Day.

Media Appearances

Jillian has no verified media appearances

Work History

6-2025
Associate Director Patient Access Solutions Training at EMD Serono, Inc.
4-2024 - 6-2025
Senior Manager, Training, MS Patient Access Program, and Engagement Operations at EMD Serono, Inc.
9-2022 - 4-2024
Manager, Training MS Patient Access Program and Engagement Operations at EMD Serono, Inc.
10-2021 - 9-2022
Senior Patient Support Specialist at EMD Serono, Inc.
10-2020 - 10-2021
Case Manager at EMD Serono, Inc.

Education

2014 - 2015
Bachelor’s Degree from Southern New Hampshire University
2013 - 2014
Psychology from University of Phoenix

More Information

Social Presence :

Prographics :

Exp : 20 Location : Greater Boston, United States Job Level : Mid-senior Designation : Associate Director Patient Access Solutions Training at EMD Serono, Inc.
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Insights For Selling To Jillian

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Ask them questions to understand their needs better while staying affable
  • Focus on immediate action-items rather than the larger goals

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jillian is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Jillian

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Jillian move?

  • They like to analyze well and then make their decisions.
  • Can Jillian take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Jillian

Personality Compatibility


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