Jillian D. in

Jillian D.

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Associate Director Patient Access Solutions Training at EMD Serono, Inc.
📍 Greater Boston, United States

Jillian is the Associate Director of Patient Access Solutions Training at EMD Serono. Leveraging a background in psychology, she transitioned from a career in social services to the pharmaceutical industry, where she now specializes in designing and delivering learning solutions, focusing on operational efficiencies and organizational agility.

A recommendation from a past colleague highlights her background in social services, describing her as a "consummate professional" in advocating for youth in her care. This points to a deep-seated passion for helping others, which she has carried into her current work supporting patient access.

She uniquely combines a background in human services and psychology with a corporate training career in the pharmaceutical sector.

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Experience
20 Years
Current Role
Associate Director Patient Access Solutions Training
Job Level
Mid-senior
Location
Greater Boston, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Jillian cares about

Patient Support Programs
Her entire career at EMD Serono has been focused on patient access, including managing and training teams on patient support programs like MS LifeLines.
Learning & Development
Currently designs, develops, and delivers training solutions for patient access teams, and is a Certified Practitioner of Everything DiSC.
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Career

Work history

6-2025
Associate Director Patient Access Solutions Training
EMD Serono, Inc.
4-2024 - 6-2025
Senior Manager, Training, MS Patient Access Program, and Engagement Operations
EMD Serono, Inc.
9-2022 - 4-2024
Manager, Training MS Patient Access Program and Engagement Operations
EMD Serono, Inc.
10-2021 - 9-2022
Senior Patient Support Specialist
EMD Serono, Inc.
10-2020 - 10-2021
Case Manager
EMD Serono, Inc.
In the press

Media appearances

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Education
2014 - 2015
Bachelor’s Degree
Southern New Hampshire University
2013 - 2014
Psychology
University of Phoenix
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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