Jo M.

Enthusiast
DISC Type : i

Director of Customer Services at Business Stream

United Kingdom

Overview

Jo Mayes is the Director of Customer Services at Business Stream, a role she has held since joining in 2016. With an extensive background in financial services and utilities, she is a recognized leader in customer experience, having successfully integrated two major customer acquisitions and driven digital transformation.


Jo was named the UK Customer Experience Professional of the Year in 2019.

Personality Overview

Optimistic

Story Driven

Non-Confrontational

Unlike D or C types, they are convinced more by stories and testimonials.  They are more about building relationships than just cutting deals. They are generally friendly, so be careful when relying on their word.

Topics They Care About

Customer-Centric Strategy
She has driven Business Stream's "Customer First Strategy" and recently launched a Customer Care Charter to set a new benchmark for service in the water industry.
Driving Transformation
Her social media activity and professional background show a focus on driving transformation and innovation in fast-paced environments, including launching new digital services.
Team Empowerment
Upon winning a major award, she gave full credit to the "hard-work and dedication" of her team, underscoring her focus on people as key to success.

Media Appearances

Business Stream Director wins big at UK Customer Experience Awards. Featured in Business Stream (Press Release)

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Webinar: Head to Head with Jo Dow (Business Stream). Featured in Institute of Customer Service

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Head to Head with Jo Dow (Business Stream) – Video. Featured in Vimeo

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Work History

6-2020
Director of Customer Services at Business Stream
5-2016
Director of Customer Operations at Business Stream
2-2013 - 5-2016
Head of Data & Customer Experience at Standard Life
6-2010 - 2-2013
Head of Support Services, Customer Services Division at Standard Life
8-2007 - 6-2010
Head of Credit Strategy, Energy Retail Division at ScottishPower

Education

Jo has no verified education history

More Information

Social Presence :

Prographics :

Exp : 18 Location : United Kingdom Job Level : Mid-senior Designation : Director of Customer Services at Business Stream
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Insights For Selling To Jo

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Invite them for a lunch or a drink/coffee
  • Compliment them about their personality if you get a chance

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Avoid overloading them with too much information
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jo is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Jo

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Jo move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Jo take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Jo

Personality Compatibility


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