Jo M. in

Jo M.

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Director of Customer Services at Business Stream
📍 United Kingdom

Jo Mayes is the Director of Customer Services at Business Stream, a role she has held since joining in 2016. With an extensive background in financial services and utilities, she is a recognized leader in customer experience, having successfully integrated two major customer acquisitions and driven digital transformation.

Jo was named the UK Customer Experience Professional of the Year in 2019.

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Experience
18 Years
Current Role
Director of Customer Services
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

How Jo shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jo cares about

Customer-Centric Strategy
She has driven Business Stream's "Customer First Strategy" and recently launched a Customer Care Charter to set a new benchmark for service in the water industry.
Driving Transformation
Her social media activity and professional background show a focus on driving transformation and innovation in fast-paced environments, including launching new digital services.
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Career

Work history

6-2020
Director of Customer Services
Business Stream
5-2016
Director of Customer Operations
Business Stream
2-2013 - 5-2016
Head of Data & Customer Experience
Standard Life
6-2010 - 2-2013
Head of Support Services, Customer Services Division
Standard Life
8-2007 - 6-2010
Head of Credit Strategy, Energy Retail Division
ScottishPower
In the press

Media appearances

Business Stream Director wins big at UK Customer Experience Awards. Featured in Business Stream (Press Release)
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Webinar: Head to Head with Jo Dow (Business Stream). Featured in Institute of Customer Service
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Education

Jo has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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