Jody Brettle

Examiner
DISC Type : cs

Customer Delivery Manager at British Gas

Kidderminster, England, United Kingdom

Overview

Jody Brettle is a Customer Delivery Manager at British Gas, specializing in leading large teams of service, repair, and installation engineers. They have a proven track record of driving key business targets like productivity and efficiency, while successfully managing onboarding and employee engagement through challenging periods.


Jody has recently obtained three Microsoft certifications in Data Fundamentals, Security, and Compliance, demonstrating a strong commitment to continuous technical learning.

Personality Overview

Process Oriented

Late Adopter

Overcautious

Being observant comes to them naturally.  They do not like taking risks at all and go for proven options in the end. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Team Leadership
Leads large, geographically dispersed teams of up to 32 engineers, focusing on employee engagement, onboarding, and navigating industrial changes.
Operational Efficiency
Drives key performance indicators such as first-time fix rates, cost management, productivity, and business growth for their teams.
Health & Safety
Holds an IOSH "Managing Safely" certification and follows the Health and Safety Executive, indicating a focus on workplace safety standards.

Media Appearances

Jody has no verified media appearances

Work History

10-2024
Customer Delivery Manager at British Gas
10-2022 - 9-2024
Customer Delivery Manager at British Gas
11-2020 - 10-2022
Customer Delivery Manager at British Gas
8-2008 - 10-2020
Service Manager at British Gas
11-2002 - 8-2008
Team Leader at British Gas

Education

Education details unavailable from King Charles 1st, Kidderminster

More Information

Social Presence :

Prographics :

Exp : 23 Location : Kidderminster, England, United Kingdom Job Level : Middle Designation : Customer Delivery Manager at British Gas
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Insights For Selling To Jody

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Be firm in your communication and stay in control
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jody is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Jody

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Jody move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Jody take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Jody

Personality Compatibility


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