Joe Lacalandra

Collaborator
DISC Type : is

Manager, Customer Success - North America at OneSpan

Cherry Hill, New Jersey, United States

Overview

Joe is a customer success and sales leader, currently managing the North American Customer Success team at OneSpan. His experience includes leading client success teams and handling full-cycle strategic sales at Goliath Technologies, focusing on client retention and growth. He earned his Bachelor of Arts from Monmouth University.

[No public information on personal interests or hobbies available. ]

During his time at Goliath Technologies, he was involved in promoting an industry-exclusive feature for monitoring Chromebook user experience.

Personality Overview

Fair-minded

Good Listener

Appreciative

They are more likely to go for proven solutions.  Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. Win-win scenarios can appeal strongly to them.

Topics They Care About

Customer Success
His career is centered on leading customer and client success teams with the stated goal of retaining clients and expanding the company's footprint within accounts.
IT Performance Monitoring
He actively promoted solutions for monitoring user experience, specifically highlighting successes related to improving Citrix logon times and monitoring Chromebook endpoints.
ChromeOS Management
Showcased a strong interest in Goliath's "industry-only" integration for discovering and monitoring the performance of ChromeOS devices, indicating a focus on this ecosystem.

Media Appearances

Joe has no verified media appearances

Work History

7-2023
Manager, Customer Success - North America at OneSpan
1-2022 - 7-2023
Manager, Client Success at Goliath Technologies LP
1-2021 - 1-2022
Senior Account Executive at Goliath Technologies LP
4-2020 - 1-2021
Account Executive at Goliath Technologies LP
11-2018 - 4-2019
Account Executive at ReminderMedia

Education

2011 - 2015
Bachelor of Arts (BA) from Monmouth University
2003 - 2006
Education details unavailable from Lacey Township High School

More Information

Social Presence :

Prographics :

Exp : 9 Location : Cherry Hill, New Jersey, United States Job Level : Middle Designation : Manager, Customer Success - North America at OneSpan
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Insights For Selling To Joe

During A Call Or A Meeting

DO's

  • Be visibly appreciative of their actions during your interactions
  • Summarize the key points at the end of the conversation
  • Show them how they look good by making this decision

DONT's

  • Don’t sound very transactional
  • Don’t give the impression of being unproven or risky
  • Avoid unnecessary confrontation if it arises incidentally

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joe is

  • Relationships can sway their decisions, followed by the low risk and the presence of good evidence.
  • Will you ever get a clear answer from Joe

  • They are diplomatic when needed and rarely say no directly.

Insights For Deal Planning

    How fast (or slow) will Joe move?

  • Even if they are engaged and friendly, they can take their time to make decisions.
  • Can Joe take some risk or not?

  • They probably won’t put a lot at risk.

You And Joe

Personality Compatibility


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