Joe Ward

Initiator
DISC Type : Di

SVP - Client Success at Travel Incorporated

St. Petersburg, Florida, United States

Overview

Joe Ward is the SVP of Client Success at Travel Incorporated, leveraging over three decades of experience in customer-facing teams within AI and SaaS environments. He specializes in driving revenue through customer adoption, retention, and expansion. Described by colleagues as a decisive and collaborative leader, he holds a Certified Support Manager (CSM) certification.

He was part of a leadership team that successfully guided a company through four separate acquisitions.

Personality Overview

Conviction Driven

Impact-Oriented

Risk-Accepting

They respond well to objective pitches but also attach some value to relationships.  They measure a product on its merit but can be influenced by strong testimonials. They usually prefer to drive the conversation.

Topics They Care About

AI in Customer Success
Identifies as an "AI Thought Leader" and has implemented customer success strategies that leverage AI for account management and data-driven engagement.
Client Retention
His professional focus is on delivering revenue goals through customer retention and expansion, a core tenet of his client success leadership.
Servant Leadership
Employs a "servant leadership" management style focused on coaching, mentoring, and empowering his team members to achieve their professional and team goals.

Media Appearances

Joe has no verified media appearances

Work History

1-2024
SVP - Client Success at Travel Incorporated
12-2021 - 1-2024
Contact Center & CX Executive Lead at The Northridge Group
12-2016 - 11-2021
Director, Global Support Readiness, WFM, Telephony and CCaaS at Sage
11-2015 - 12-2016
Director, Global Support Readiness, Digital Services Online Experience, Social Care at Sage
12-2014 - 11-2015
Director, Portfolio Management (acting Director Support Readiness) at Sage

Education

Education details unavailable from University of Manitoba

More Information

Social Presence :

Prographics :

Exp : 30 Location : St. Petersburg, Florida, United States Job Level : Leadership Designation : SVP - Client Success at Travel Incorporated
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Insights For Selling To Joe

During A Call Or A Meeting

DO's

  • Refer to testimonials from well known people to highlight the value of your product
  • Focus on the big picture and the strategic value of your product
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joe is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Joe

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Joe move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Joe take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Joe

Personality Compatibility


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