Joe Ward in

Joe Ward

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SVP - Client Success at Travel Incorporated
📍 St. Petersburg, Florida, United States

Joe Ward is the SVP of Client Success at Travel Incorporated, leveraging over three decades of experience in customer-facing teams within AI and SaaS environments. He specializes in driving revenue through customer adoption, retention, and expansion. Described by colleagues as a decisive and collaborative leader, he holds a Certified Support Manager (CSM) certification.

He was part of a leadership team that successfully guided a company through four separate acquisitions.

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Experience
30 Years
Current Role
SVP - Client Success
Job Level
Leadership
Location
St. Petersburg, Florida, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Joe cares about

AI in Customer Success
Identifies as an "AI Thought Leader" and has implemented customer success strategies that leverage AI for account management and data-driven engagement.
Client Retention
His professional focus is on delivering revenue goals through customer retention and expansion, a core tenet of his client success leadership.
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Career

Work history

1-2024
SVP - Client Success
Travel Incorporated
12-2021 - 1-2024
Contact Center & CX Executive Lead
The Northridge Group
12-2016 - 11-2021
Director, Global Support Readiness, WFM, Telephony and CCaaS
Sage
11-2015 - 12-2016
Director, Global Support Readiness, Digital Services Online Experience, Social Care
Sage
12-2014 - 11-2015
Director, Portfolio Management (acting Director Support Readiness)
Sage
In the press

Media appearances

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Education
Education details unavailable
University of Manitoba
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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